Karen Birks - Pro-Networks
Position: Administration
First year in IT: 1999
Joined Pro-Networks: 2020
Family: Married with 2 children
Hobbies: Spending time with the family, fitness, socialising, watching movies, holidays and eating out
Best thing about Pro-Networks: No two days are the same
Pets: None – allergic to dogs and cats!
Life's ambition: To be happy and healthy
Dream job as a child: Shopkeeper

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Customer service KPI performance for February 2024

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Customer calls answered within 7 seconds.

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70.75% of support calls resolved same day.

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100% of customers retained our services.