Karen Birks - Pro-Networks
Position: Administration
First year in IT: 1999
Joined Pro-Networks: 2020
Family: Married with 2 children
Hobbies: Spending time with the family, fitness, socialising, watching movies, holidays and eating out
Best thing about Pro-Networks: No two days are the same
Pets: None – allergic to dogs and cats!
Life's ambition: To be happy and healthy
Dream job as a child: Shopkeeper


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.