We Make Switching To Us Really Easy...
Sometimes we’re a customer’s first managed service provider. They’ve realised their IT needs professional management. But just as often, customers turn to us because they’ve lost faith in their current IT provider.
We’re truly proactive, going far beyond the traditional break/fix reactive support model. And we’ll iron out every little niggling, recurring issue. We can remotely access every network in our care. We remotely fix the majority of issues from our HQ in Deeside. If there’s hardware involved, we’re well connected to the motorway network and we have a fleet of vans. Our state-of-the-art monitoring software identifies common issues as they develop, so they’re handled before something crucial fails.
We make switching IT provider painless. We work tirelessly to ensure everything continues to work as we ease you into our care.
Initial Contact
A premier support company will be prohibitively expensive, right? Not at all. Because we’re highly skilled, we’re very efficient. Basic information about your IT enables us to calculate an indicative support cost, based on the support plan you need.
We Visit You
We visit your site to quantify and appraise your IT infrastructure. We’ll listen to your current frustrations as well as your business aspirations. We’ll get a better understanding of your network and what works well, and what maybe isn’t working as well as you would like.
Formal Quotation
We consider all the information we collected and give you a detailed and business-specific quote. Any high-risk items needing immediate action are brought to your attention.
Administrative and Technical Data
When you’re happy to proceed, we provide a Technical Information Request document, for you to pass to your incumbent IT provider. It’s how we gather information you’re unlikely to know, such as passwords for network domains, routers, and DNS control panels.
The Go Live Day
On an agreed date, an engineer attends your site to install our remote monitoring and management software. We also change the administrative passwords to ensure they meet our password security standards, and to lock out your previous IT provider.
Recommendations
After a short period, our monitoring software will give us a detailed understanding of the low-level operation of your entire IT estate. Any pressing concerns or other possible improvements will be explained and discussed with you.
Account Reviews
As a Pro-Networks customer, your account is reviewed at least annually, and usually more often in the first year. We want to work together to understand your business, and help you road-map your future IT needs including new technologies you may benefit from. We also want to hear how we’re doing. Can we tweak some part of our service delivery to better support you?
To find out more about how we can help support your business please use the links above or click the links that follow for more information about Business IT Support or Business Phone Solutions.
We succeed when you’re successful.
Service KPIs For March 2024
Calls Answered Within
Calls Answered Within
7 Seconds
Average Initial Response
Average Initial Response
16 Minutes
Average Resolution Time
Average Resolution Time
150 Minutes
Same Day Resolution
Same Day Resolution
69.92%
Customer Retention
Customer Retention
99.83%
How Do We Compare
How Do We Compare
