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  • Thinking Of Changing Your IT Provider

We Make Switching To Us Really Easy...

Sometimes we’re a customer’s first managed service provider. They’ve realised their IT needs professional management. But just as often, customers turn to us because they’ve lost faith in their current IT provider.

We’re truly proactive, going far beyond the traditional break/fix reactive support model. And we’ll iron out every little niggling, recurring issue. We can remotely access every network in our care. We remotely fix the majority of issues from our HQ in Deeside. If there’s hardware involved, we’re well connected to the motorway network and we have a fleet of vans. Our state-of-the-art monitoring software identifies common issues as they develop, so they’re handled before something crucial fails.

We make switching IT provider painless. We work tirelessly to ensure everything continues to work as we ease you into our care.

Initial Contact

A premier support company will be prohibitively expensive, right? Not at all. Because we’re highly skilled, we’re very efficient. Basic information about your IT enables us to calculate an indicative support cost, based on the support plan you need.

We Visit You

We visit your site to quantify and appraise your IT infrastructure. We’ll listen to your current frustrations as well as your business aspirations. We’ll get a better understanding of your network and what works well, and what maybe isn’t working as well as you would like.

Formal Quotation

We consider all the information we collected and give you a detailed and business-specific quote. Any high-risk items needing immediate action are brought to your attention.

Administrative and Technical Data

When you’re happy to proceed, we provide a Technical Information Request document, for you to pass to your incumbent IT provider. It’s how we gather information you’re unlikely to know, such as passwords for network domains, routers, and DNS control panels.

The Go Live Day

On an agreed date, an engineer attends your site to install our remote monitoring and management software. We also change the administrative passwords to ensure they meet our password security standards, and to lock out your previous IT provider.


After a short period, our monitoring software will give us a detailed understanding of the low-level operation of your entire IT estate. Any pressing concerns or other possible improvements will be explained and discussed with you.

Account Reviews

As a Pro-Networks customer, your account is reviewed at least annually, and usually more often in the first year. We want to work together to understand your business, and help you road-map your future IT needs including new technologies you may benefit from. We also want to hear how we’re doing. Can we tweak some part of our service delivery to better support you?

To find out more about how we can help support your business please use the links above or click the links that follow for more information about Business IT Support or Business Phone Solutions.

We succeed when you’re successful.


Service KPIs For April 2024

Calls Answered Within

KPI - Time To Answer

8 Seconds

Average Initial Response

KPI - Response

21 Minutes

Average Resolution Time

KPI - Resolution

169 Minutes

Same Day Resolution

KPI - Same Day Resolution


Customer Retention

KPI - Customer Retention


How Do We Compare

KPI - Question Mark

To Your IT Company?

Great Reasons To Talk To Us

Customer First Culture

Microsoft Certified Solutions Partner

Established Over 20 Years

20+ Qualified Microsoft Engineers

99% Customer Retention

Industry Leading Service KPIs

Call Us On

01244 526 000

Email Us On



To speak to an engineer call

01244 535527

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