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  • 24 7 Emergency Support

24/7 Emergency Support

IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.

Isn’t that worth knowing about?

We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.

They depend on their IT systems working effectively and efficiently around the clock, seven days a week.

And anyway, major IT problems don’t always occur during the working day!

Our customers asked for more.  We’ve delivered. Just like we always do.  And we’re now one of the first IT support organisations in the area to offer this scale of support.

Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.

Here’s where you can start feeling more confident in your IT.

Service KPIs For May 2024

Calls Answered Within

KPI - Time To Answer

8 Seconds

Average Initial Response

KPI - Response

32 Minutes

Average Resolution Time

KPI - Resolution

313 Minutes

Same Day Resolution

KPI - Same Day Resolution

70.05%

Customer Retention

KPI - Customer Retention

100.00%

How Do We Compare

KPI - Question Mark

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