Optional 24/7 Support
Optional 24/7 Support
We have an optional 24/7 Support facility for customers who operate outside the normal working day.
24/7 Emergency Support
IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.
Isn’t that worth knowing about?
We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.
They depend on their IT systems working effectively and efficiently around the clock, seven days a week.
And anyway, major IT problems don’t always occur during the working day!
Our customers asked for more. We’ve delivered. Just like we always do. And we’re now one of the first IT support organisations in the area to offer this scale of support.
Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.
Here’s where you can start feeling more confident in your IT.
Service KPIs For April 2025
Calls Answered Within
8 Seconds
Average Initial Response
31 Minutes
Average Resolution Time
199 Minutes
Same Day Resolution
61.40%
Customer Retention
99.65%
How Do We Compare
To Your IT Company?
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
Latest Customer Feedback...
"Great response time. The issue got resolved as soon as Ian connected with my laptop. It was magical."
Aman, 30/05/25
"Prompt and very friendly response - kept informed of issue and resolution with problem fixed with minimum fuss."
Colin, 30/05/25
"Great Service. I was called within minutes of emailing. My issue was resolved quickly and without interruptions."
Darren, 30/05/25
"Ray went above and beyond in my opinion - reduced my stress levels no end, so very thankful :)"
Jo, 30/05/25