Optional 24/7 Support
We have an optional 24/7 Support facility for customers who operate outside the normal working day.
24/7 Emergency Support
IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.
Isn’t that worth knowing about?
We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.
They depend on their IT systems working effectively and efficiently around the clock, seven days a week.
And anyway, major IT problems don’t always occur during the working day!
Our customers asked for more. We’ve delivered. Just like we always do. And we’re now one of the first IT support organisations in the area to offer this scale of support.
Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.
Here’s where you can start feeling more confident in your IT.
Service KPIs for October 2026
Customer Retention
100%
Average Initial Response
15 Minutes
Customer Satisfaction
CSAT = 95.1%
Calls Answered Within
8 Seconds
What You Can Expect From Us
Your call is answered in seconds
Your issue acknowledged in minutes
Employee-owned since 2022 - every engineer has a stake in your experience
Most problems resolved the same day
No contracts - you stay because you want to
Recent Customer Feedback...
"Thank you very much for your help fixing it. Much appreciated."
Renalda, 11/11/26
"Lucy has been great - thanks very much for sorting this request out so quickly."
Liz, 11/11/26
"Thank you again."
Anthony, 11/11/26
"Very efficient service provided by Lucy. All completed within 2 minutes without me having to do a single thing."
Paul, 10/11/26