24/7 Emergency Support
IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.
Isn’t that worth knowing about?
We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.
They depend on their IT systems working effectively and efficiently around the clock, seven days a week.
And anyway, major IT problems don’t always occur during the working day!
Our customers asked for more. We’ve delivered. Just like we always do. And we’re now one of the first IT support organisations in the area to offer this scale of support.
Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.
Here’s where you can start feeling more confident in your IT.
Service KPIs For June 2024
Calls Answered Within
Calls Answered Within
![KPI - Time To Answer](/sites/default/files/2024-03/KPI%20-%20Time%20To%20Answer_0.png)
8 Seconds
Average Initial Response
Average Initial Response
![KPI - Response](/sites/default/files/2024-03/KPI%20-%20Response.png)
30 Minutes
Average Resolution Time
Average Resolution Time
![KPI - Resolution](/sites/default/files/2024-03/KPI%20-%20Resolution.png)
283 Minutes
Same Day Resolution
Same Day Resolution
![KPI - Same Day Resolution](/sites/default/files/2024-03/KPI%20-%20Same%20Day%20Resolution_1.png)
81.73%
Customer Retention
Customer Retention
![KPI - Customer Retention](/sites/default/files/2024-03/KPI%20-%20Customer%20Retention_0.png)
99.38%
How Do We Compare
How Do We Compare
![KPI - Question Mark](/sites/default/files/2024-03/KPI%20-%20Question%20Mark.png)