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  • IT Support Services by Pro-Networks

IT Support Services Tailored to You

Ensuring your IT infrastructure is always enabling your business to compete

IT Helpdesk Services

When you have a problem you want it resolved as quickly as possible. Our IT helpdesk provides a single point of contact for any issue.

  • 1st, 2nd & 3rd Line IT Support Engineers

  • Managed Issue Resolution

  • Microsoft & Apple Certified Engineers

When you use the helpdesk you will be served by a qualified IT engineer. Every issue is logged and tracked. We aim is to resolve your issue as quickly as possible.

Managed Cloud Services

Let's demystify the cloud. In a nutshell, adopting cloud services in full or part simply means servers are hosted in a remote data centre and not in your offices.

  • Cloud Strategy & Planning

  • Cloud Deployment

  • Cloud Monitoring & Management

  • Cloud Licence Management

Making the cloud a core part of your IT infrastructure is something that requires an eyes wide open approach, but there are likely to be benefits in introducing the cloud to your business. We're here to help you take your first step in using the cloud or extending how you currently use the cloud.

Network Monitoring & Management

Your IT network is what allows your teams to collaborate and work productively. You need your network to be up and running 24/7.

  • 24/7 Proactive Server & Network Management

  • Network Planning & Design

  • Expert Installation

  • Complete Network Security

Your teams need to be able to connect to your networks with their devices. That's exactly what our network monitoring and management is all about.

Microsoft 365 Services, Licencing & Support

Microsoft 365 is a subscription-based service that allows your business to benefit from cloud services, enabling your teams to share files and collaborate from virtually anywhere.

  • Hands-On, Fully Managed Migration Solutions

  • End User Support

  • Productivity Advice

  • Flexible Subscription Options

  • Proactive Licence Management

We can help you get into Microsoft 365 and get the most from your subscription when you are there.

Data Backup & Recovery

Backing up data is vital if your business is going to be able to recover from data being lost as a result of hardware failure or cyber-attack.

  • Full Backup Design, Implementation & Monitoring

  • Data Backup & Disaster Recovery Options

  • IT Service Continuity Solutions

We take data backup and recovery very seriously and as a result, we operate a belt-and-braces approach to this critical aspect of the IT support services we provide.

Disaster Recovery & IT Service Continuity

Backing up your data and being able to restore it is the absolute minimum all businesses should be doing.

  • The Data Backup PLUS solution

  • Fast Recovery From Site Failure

  • Near Instant Failover

  • The Solution When You Absolutely Have To Keep Running

Disaster recovery and IT service continuity are extra measures your business may need to take if you cannot afford to lose essential IT services for more than a few hours.

Connectivity Services & Support

In a highly connected digital world, your business needs fast and reliable internet connectivity.

  • Internet Connectivity Solutions From Multiple Trusted Partners

  • Hardware Support, Configuration & Deployment

  • Connectivity Monitoring & Fault Resolution

Your business may suffer when you lose access to the internet.

We work with you to get you the best connection available, and we help keep you connected.

Remote Working

In the post COVID-19 world, remote and hybrid working have become the norm.

  • Efficient Remote & Hybrid Working Solutions

  • Full Collaboration Using Microsoft 365 & Cloudya VoIP Phones

  • Secure Data Backups of Microsoft 365 Data

  • Remote IT Support For Your Office Based Colleagues & Remote Workforce

Taking advantage of what cloud-based computing has to offer ensures your office staff and remote workers all have access to the same files and solutions.



To speak to an engineer call

01244 535527

Start a remote support session by clicking the button below.

Remote Support

Login to the Helpdesk by clicking the following button.

Helpdesk Login