It's all about your needs, your expectations and our accountability.
Pro-Networks is proud to be a long standing, accredited Microsoft partner. Microsoft introduced the Microsoft Partner accreditation scheme in 2011 and only the very best are able to meet the challenging standards required. Our accreditation has become the backbone of our business and demonstrates our commitment to achieving the highest standards of technical expertise and service.
Pro-Networks is proud that two of our engineers are Apple Certified Support Professionals. This means that we are able to offer our customers the same exceptional levels of technical IT support and proficiency for Apple products and applications as we do for Microsoft.
Whatever your sector, size or specialism, the Pro-Networks team will create a bespoke service specification to meet your business profile and needs.
We can work alongside your internal IT team or operate remotely as a virtual IT support department. It’s about whatever works best for you.
Our support packages can be tailored from the following options to meet your specific needs:-
On-call IT support whenever you need us, based on a mutually-agreed number of pre-paid support minutes.
At contract renewal, comparison of support uptake against prepayments with any difference invoiced or credited accordingly.
Proactive IT support covering all vital hardware and software IT systems, to include help desk, remote access and onsite support with an agreed allowance for engineer support work.
Remote proactive monitoring and alerts for key equipment, helping to prevent problems before they occur.
Response time of no more than one working hour for all critical server faults covered by the contract, with help desk accessibility from 8:00am to 6:00pm, Monday to Friday excluding bank holidays.
24/7 email and web portal logging.
Reduced hourly rate compared to Standard Support.
Close analysis of IT infrastructure and usage with the number of required annual support minutes assessed and monthly Direct Debit payments agreed.
Regular email updates on the status of each support task.
At contract renewal, comparison of support uptake against budget with any difference invoiced or credited accordingly.
The ultimate proactive support package, covering all vital IT systems, hardware and software.
All Premier Support features plus deeper analysis and reporting with a dedicated account manager.
Both the Premier and Premier Plus Support packages can be provided on a traditional annual support minutes or fixed price basis.
Fixed Price IT support is agreed and based on the network “as is” at that time. Pro-Networks support on fixed price contracts mirrors that on traditional minutes based contracts and has several exclusions from its cover :-
Extended Hours Emergency Support
Should there be a business need Pro-Networks offer an extended hours emergency support agreement in addition to the existing Premier support package. This provides emergency cover to connect with an engineer between the hours of 7am and 9pm Monday to Saturday (excluding Christmas day, Boxing day and New Year’s day).
"Pro-Networks is an extension of our I.T. Department and the synergy between us allows Ellis Whittam to call upon a spectrum of I.T. support and consultancy services, ranging from tactical help through to strategic project support and consultancy. Over the years, Pro-Networks has certainly aided rapid growth and technology change at Ellis Whittam and I am always impressed by both the expertise and by the commitment to excellent service provided by every member of ‘team Pro’"
“I am very pleased we have a 'go to' agency we can pick up the phone to and get things dealt with and sorted.”
“Pro-Networks has always been on hand to assist with all queries, whether big or small. I wouldn’t trust anyone else to look after our IT.”