Pro-active IT Support Services Tailored to You

Ensuring your IT infrastructure is always enabling your business to compete

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Networks & Servers

24/7 network monitoring

Pro-active network management

Planning and design

Expert installation

Network security

Your IT network is what allows your teams to collaborate and work productively. You need your network to be up and running 24/7. Your teams need to be able to connect to your networks with their devices. That's exactly what our network monitoring and management is all about.

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Data Backup & Recovery

Backup design

Backup implementation

Backup management

Data recovery

Disaster recovery

IT service continuity solutions

Backing up data is vital if your business is going to be able to recover from data being lost as a result of hardware failure or cyber attack. We take data backup and recovery very seriously and as a result we operate a belt and braces approach to this critical aspect of the IT support services we provide.

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Cloud Services

Let's demystify the cloud. In a nutshell adopting cloud services in full or part simply means servers are hosted in a remote data centre and not in your offices.

Strategy & planning

Deployment

Monitoring & management

License management

Making the cloud a core part of your IT infrastructure is something that requires an eyes wide open approach, but there are likely to be benefits in introducing the cloud to your business. We're here to help you take your first step in using the cloud or extending how you currently use the cloud.

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Connectivity Services

Solution advice

Internet connectivity solutions

Hardware deployment

Hardware configuration

Monitoring and fault resolution

In a highly connected digital world your business needs fast and reliable internet connectivity. Your business suffers when you lose access to the internet.

We get you connected and we keep you connected.

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Office 365 Services

Migration solutions

Hands-on migration implementation

User support

Productivity advice

Flexible subscription options

High availability

License management

Microsoft Office 365 is a subscription based service that allows your business to benefit from cloud integration, enabling your teams to share files and collaborate from virtually anywhere.

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IT Helpdesk

1st line support

2nd & 3rd line expert hand-off

Managed issue resolution

Manned only by IT engineers

When you have a problem you want it resolved as quickly as possible. Our IT helpdesk provides a single point of contact for any issue. When you use the helpdesk you will be served by a qualified IT engineer. Every issue is logged and tracked. Our aim is to resolve your issue as quickly as possible.

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Disaster Recovery & Service Continuity

Beyond data backup

Fast recovery from site failures

Duplicated infrastructure

Almost instant failover

Assurance through testing

When you must keep running

Backing up your data and being able to restore it is what all businesses should being doing. Disaster recovery and IT service continuity are extra measures that your business may need to take if you cannot afford to lose essential IT services for more than a few hours.

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Support that applies to businesses across all sectors

Pro-Networks have been an invaluable asset over the many years we have used their services. They understand our business which is vital to our future plans, and they provide ideal solutions to a...continue reading

Having made the decision to move to Pro-Networks we were fully involved in the initial on-boarding process to complete a smooth transition to enable them to take over our day-to-day support. Their...continue reading

We’ve been a Pro-Networks customer since early 2012. We’ve never looked elsewhere, nor have we wanted to and we’re really quite a demanding business in terms of service and quality. If I say that...continue reading

Maintaining high service performance through independent feedback

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Customer service KPI performance for August 2019

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Customers spoke to an IT engineer within 12 seconds.

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70.79% of support calls resolved same day.

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100% of customers retained our services.

Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ experienced IT engineers

The right advice every time

Trusted by our customers

Call us on...

01244 526000

Let's talk

Email us...

info@pro-networks.co.uk

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