Skip to main content

Optional 24/7 Support

We have an optional 24/7 Support facility for customers who operate outside the normal working day.

24/7 Emergency Support

IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.

Isn’t that worth knowing about?

We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.

They depend on their IT systems working effectively and efficiently around the clock, seven days a week.

And anyway, major IT problems don’t always occur during the working day!

Our customers asked for more.  We’ve delivered. Just like we always do.  And we’re now one of the first IT support organisations in the area to offer this scale of support.

Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.

Here’s where you can start feeling more confident in your IT.

Service KPIs For November 2024

Calls Answered Within

KPI - Time To Answer

9 Seconds

Average Initial Response

KPI - Response

53 Minutes

Average Resolution Time

KPI - Resolution

221 Minutes

Same Day Resolution

KPI - Same Day Resolution

59.92%

Customer Retention

KPI - Customer Retention

100%

How Do We Compare

KPI - Question Mark

To Your IT Company?

Great Reasons To Talk To Us

We answer the phone in seconds check

Our initial response time is incredible check

Our resolution time smashes industry norms check

99% customer retention despite ZERO contracts check

YOUR needs are OUR priority check

Switching To Us Is Super-Easy

Latest Customer Feedback...

"Quick response, very professional and a quick fix."
Luke, 18/12/24

"Ian is so patient and helpful. Very reassuring indeed."
Josephine, 18/12/24

"Fast response to a problem which was quickly resolved"
Sami, 19/12/24

Microsoft Solutions Partner
Halo
Cisco
Dell
x

 

To speak to an engineer call

01244 535527

Start a remote support session by clicking the button below.

Remote Support

Login to the Helpdesk by clicking the following button.

Helpdesk Login