Optional 24/7 Support
We have an optional 24/7 Support facility for customers who operate outside the normal working day.
24/7 Emergency Support
IT support on demand 24/7, delivered by one of the most highly-qualified and accredited IT support teams in the region.
Isn’t that worth knowing about?
We get IT: we know that many of our customers - financial services, call centres, visitor destinations and the professions amongst them - operate well outside ‘normal’ working hours.
They depend on their IT systems working effectively and efficiently around the clock, seven days a week.
And anyway, major IT problems don’t always occur during the working day!
Our customers asked for more. We’ve delivered. Just like we always do. And we’re now one of the first IT support organisations in the area to offer this scale of support.
Pro-Networks 24/7 option is just like an insurance policy, offering access to top-class engineers in the event of those critical, ‘business down’ emergencies that can happen from time to time.
Here’s where you can start feeling more confident in your IT.
Service KPIs for July 2026
Customer Retention
100%
Average Initial Response
46 Minutes
Same Day Resolution
59%
Calls Answered Within
8 Seconds
What You Can Expect From Us
Your call is answered in seconds
Your issue acknowledged in minutes
Employee-owned since 2002 - every engineer has a stake in your experience
Most problems resolved the same day
No contracts - you stay because you want to
Recent Customer Feedback...
"Thank you for flagging up the problem, talking us through it on the phone and for the swift response of a site visit to resolve the issue."
Haydn, 31/07/26
"Good response time. Thanks, Lynda."
Lynda, 30/07/26
"Excellent and efficient service, thanks Nathan 🙂"
Andrea, 29/07/26
"Issue was resolved in minutes, very helpful service."
Joel, 28/07/26