Need top-notch IT support?
Your search ends here!
With over 20 qualified engineers just 5 miles from Chester city centre, we deliver fast, reliable IT support to businesses in Chester and the North West.
Let’s elevate your IT game!
Proactive IT Support and Services for Businesses In Chester
The Support Your Business Needs
We understand that when you have an IT issue, you need swift and effective help. Our experienced IT Support Engineers are here for you.
Since 2002, we've been proudly serving businesses in Chester from our offices in Sandycroft.
We invest in our team's development and the latest technologies to provide unparalleled support.
Partnering with us means getting more than just support – it means an exceptional experience.
IT Support, VoIP Telephony and Cyber Security Services for your business in Chester, we've got you covered!
Latest Customer Feedback...
"Didn`t sound like an easy fix, but Ian was able to resolve. Fabtastic!"
Amy, 06/06/25
"Speedy and helpful response."
Della, 06/06/25
"Thanks for sorting so quickly, much appreciated!"
Kerry, 06/06/25
"Thank You Ian :-)"
Layla, 05/06/25
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
You're Protected, But Not Locked In
We empower our customers with choice and flexibility, offering a service that prioritises your satisfaction without binding contracts.
Contracts can restrict your freedom. Instead, we provide exceptional service, so you'll never want to leave.
Our track record proves our approach works, with over 99% customer retention.
We build lasting relationships based on trust, transparency, and genuine value.
So, rest assured – with us, you're fully protected, but you're never locked in.
Experience the freedom to choose quality service and join our community of satisfied customers and discover what true partnership looks like.
From industry-leading expertise to a fully equipped IT Helpdesk, we have everything you need to navigate the complexities of modern technology seamlessly. Whether it's harnessing the power of the Cloud, ensuring robust Network Monitoring & Management, providing Microsoft 365 Licensing and Support, implementing Backup and Disaster Recovery solutions, or optimising your Internet Connectivity – we've got you covered.
Take a moment to compare our Service KPIs with what you're currently experiencing from your provider. We're confident that you'll see the difference.
Please click here to find out how we can help...
Letting Pro-Networks manage your VoIP phone system offers numerous benefits.
We specialise in setup, maintenance, and optimization, ensuring seamless operation and prompt support.
With a choice of providers, our solutions allow you to work from anywhere on any device, using one number.
Whether at home, commuting, or in the office, you won’t miss a call.
Please click here to find out how we can help...
Cybercrime is undiscerning when it comes to attacking victims, and it is industry agnostic. Cyber security is a complex topic, and it can be difficult to stay informed.
There are many different classes of threat, and many variants within each class. The sheer number of threats can be overwhelming.
The choice of strategies, technologies, certifications and training that you can adopt to maintain your network security and the integrity of your data can seem almost as numerous.
Please click here to find out how we can help...
West Cheshire Credit Union - Case Study
Find out how we helped West Cheshire Credit Union migrate their ageing server to a high-availability server hosted at Pro-Networks. This solution not only saved the WCCU money, it also improved reliability and increased the availability of their systems to all staff. Find out more here.
Service KPIs For May 2025
Calls Answered Within
8 Seconds
Average Initial Response
35 Minutes
Average Resolution Time
186 Minutes
Same Day Resolution
63.70%
Customer Retention
99.80%
How Do We Compare
To Your IT Company?
