Want To Join Our Growing Employee Owned Business?
At Pro-Networks, we deliver unparalleled proactive IT support to our customers, and to do this we need a diverse, skilled team to maintain our high standards.
We want to talk to talented engineers who prioritise customer satisfaction.
If you possess the necessary skills, a dedication to growth, and want to join a team of friendly, reliable professionals who share this passion, we would like to hear from you.
What We Value...
The ideal candidate will possess the following capabilities:
- Exceptional communication skills, both written and verbal
- Demonstrated commitment to outstanding customer service, always willing to go above and beyond
- Keen interest in staying abreast of current, new, and upcoming technologies for the benefit of the company, clients, personal growth, and team collaboration
- Capacity to take ownership of tasks or projects, ensuring they are brought to successful completion and surpassing expectations whenever possible
- Self-motivated with a strong inclination to contribute positively to the team dynamic
- Proficiency in problem-solving, with a natural knack for finding innovative solutions
- Ability to effectively manage and prioritise workload to ensure tasks are completed to customer satisfaction and within Service Level Agreements when applicable
- Strong time management skills to optimise productivity
- Resilience and ability to thrive in high-pressure environments
Does This Sound Like You?
If this sounds like you, please send your CV and covering email to info@pro-networks.co.uk - we look forward to hearing from you.
Current Vacancies
Job Title: Internal Account Manager
Location: Office Based, Chester
Job Type: Full-time
About Us: We are a dynamic and innovative company dedicated to providing top-notch services and solutions to our clients. We value teamwork, integrity, and excellence, and we are looking for a motivated Internal Account Manager to join our team.
Job Summary: The Internal Account Manager will be responsible for managing and nurturing relationships with existing clients and ensuring their needs are met. This role requires excellent communication skills, a proactive approach, and the ability to work collaboratively with various departments.
Key Responsibilities:
• Client Relationship Management: Maintain and strengthen relationships with existing clients, acting as their primary point of contact.
• Account Growth: Discover ways to enhance the value and satisfaction of our existing clients by offering them additional products and services that meet their evolving needs.
• Problem Solving: Address client inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Collaboration: Work closely with sales, marketing, and product teams to ensure client needs are met and to develop tailored solutions.
• Reporting: Prepare regular reports on account status, client feedback, and opportunities for improvement. Use internal CRM with SQL to generate internal reporting.
• Marketing: Assist with generating content / writing blogs (one per week).
• Market Analysis: Stay updated on industry trends and competitor activities to provide valuable insights to clients.
Qualifications:
• Education: 3 x A Level (minimum), degree in IT preferred.
• Experience: Minimum of 1 years of experience in account management or a similar role.
• Skills: Excellent communication and interpersonal skills, strong analytical abilities, and proficiency in CRM software.
• Attributes: Proactive, detail-oriented, and able to work independently as well as part of a team.
Benefits:
• Join a growing employee-owned business
• Competitive salary
• Health and wellness programs
• Professional development opportunities
• Friendly and supportive work environment
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to info@pro-networks.co.uk