Employee-Owned IT Support, VoIP Phones & Cyber Security
Pro-Networks is employee-owned, contract-free, and trusted by businesses across Chester, Cheshire, North Wales, and the North West.
Our response times are measured in minutes, our customer retention rate is over 99%, and every member of our team has a genuine stake in getting things right for you.
If you need support, please call 01244 535527 (option 1)
For sales, please call 01244 535527 (option 2)
Please click below to find out how we can support your business...
One friendly company, two specialist teams
The people who fix your printer are not the people watching your defences. That is exactly how it should be.
IT Support
Your everyday team. Computers, phone, email and networks, kept running so your business does not stop.
Business Armour
A separate team of cyber security engineers. Their only job is to watch, work and defend your business.
Why keep them separate?
The team checking your defences should never be the team marking its own homework. Keeping IT support and cyber security separate means nothing gets missed and nothing is assumed.
Already an IT support customer
Business Armour slots in quietly alongside your existing team.
New to Pro-Networks
Business Armour also stands on its own, no IT support contract needed.
What You Can Expect From Us
Your call is answered in seconds
Your issue acknowledged in minutes
Employee-owned since 2002 - every engineer has a stake in your experience
Most problems resolved the same day
No contracts - you stay because you want to
Recent Customer Feedback...
"Great service as always."
Anthony, 06/07/26
"Quick knowledgeable response."
Mark, 03/07/26
"Ian Philips has picked up our internet connection issue before I even knew there was a problem. Can't ask for a better level of service!"
Julie, 02/07/26
"Ian was a great help, and sorted out the issue in no timeđź‘Ť"
Tom, 02/07/26
Service KPIs for June 2026
Customer Retention
100%
Average Initial Response
54 Minutes
Same Day Resolution
59%
Calls Answered Within
8 Seconds
Recent Blog Posts
Explaining Cyber Risk to the Board
Microsoft Is Fixing What Annoys You About Windows 11
Could You Switch Off AI in Your Business If You Had To?
Backups Are Half The Story - What About Recovery?
