Business IT Support Services

Customer service KPI performance for January 2019

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Customers spoke to an IT engineer within 15 seconds.

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71.14% of support calls resolved same day.

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99.28% of customers retained our services.

Extended in-house support

You have an internal IT team but they're stretched or there are activities that could be covered by a partner like us. It's what we do with many clients and it works very well because it releases your team to focus on the tasks you want them to be getting on with.

Outsourced support

In growing business IT support begins to become critical. Your options are to employ a dedicated IT expert or engage a partner like us, with a team of experts on hand to deal with it issues head on.

Premier support that includes...

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Pro-active support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

The journey starts here...

It's all about your needs, your expectations and our accountability.


We’ll start by getting together with you to fully understand your business, your IT needs and challenges, your business aspirations, and explain to you who we are and what we can do to add real value.


If we agree we’re right for each other, we’ll quickly get to grips with an in-depth audit of how your current IT systems work, what they do well, where they fall short of your needs and whether they’re capable of sustaining your plans for future growth and success. We’ll report back to you fully, openly and constructively and offer real solutions.


Next, our brightest and best will set to work creating a plan with detailed recommendations that are specifically geared around creating an IT infrastructure that meets YOUR business needs and aspirations. Expect clarity, transparency and detailed cost options.


After any necessary adjustments to the plans and specifications, we’ll agree schedules and milestones and begin to implement the project. Your designated account manager will keep you fully informed of progress at every stage.


Our involvement doesn’t stop when implementation and sign-off are completed. We pride ourselves on our accessible and responsive support services which are available to our customers up to six days a week.


We’re not just about being reactive! The world of IT is subject to constant, rapid changes in innovation and regulation. Where applicable your account manager will schedule regular strategic review to ensure that your systems remain compliant, current and fit for purpose.

Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.

Accredited IT support extending throughout the UK

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Support that our customers appreciate...

As a large scale operation with a great reliance on technology and IT to perform our daily tasks, it is essential to have a reliable IT Support Team in place. Pro-Networks have been an invaluable...continue reading

Having made the decision to move to Pro-Networks we were fully involved in the initial on-boarding process to complete a smooth transition to enable them to take over our day-to-day support. Their...continue reading

We’ve been a Pro-Networks customer since early 2012. We’ve never looked elsewhere, nor have we wanted to and we’re really quite a demanding business in terms of service and quality. If I say that...continue reading

Constantly measuring service performance - independently

Feefo gold trusted service badge awarded to pro-networks 2019

Recent blog posts

Introducing some of the team behind this support

Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.