Company Background
Founded in 2002 and based in Deeside, Pro-Networks provides unrivaled proactive IT support for customers throughout the UK. We are passionate about what we do and are experts across a range of IT disciplines.
Over our 22+ year history, Pro-Networks has grown organically, largely through word of mouth and the efforts and hard work of our founders, Paul Crudge and Rob Meakin.
In October 2020 we purchased a local IT Support Company, Ten Ten Systems, welcoming the staff and customers to the Pro-Networks family.
We Become Employee Owned!
In March 2022, upon the retirement of Paul Crudge, we became an Employee-Owned Trust (EOT) and we were delighted that our first ever employee, Geoff Coote, became our new CEO, ensuring the direction, focus and values of our business continues.
Within an EOT, a controlling interest of shares in a company is transferred to a trust for the benefit of its employees. This means the employees own the business and as such feel much more connected to it and aligned with its values.
Customer Service At Our Heart
Customer service is at the heart of everything we do, and our industry-leading levels of customer service and technical support continue to be developed and further aligned to our customers’ needs.
We are immensely proud of our people and the quality of expertise in our staff is unparalleled.
They are friendly, hard-working, professional and operate with integrity. Every individual in our team is committed to providing an exceptional customer experience.
We enjoy tremendous customer and colleague loyalty, some have been with us since our formation 21 years ago. This loyalty is further demonstrated by many customers and colleagues having been with us for over 10 years – again, something we are immensely proud of.
Certified IT Support
We are industry agnostic and enjoy supporting customers in all sectors - from sport and entertainment, through manufacturing and industry, to professional services and everything in between.
Having nearly 700 years of IT experience from our team of nearly 40 - there isn’t much we haven’t seen or resolved before.
We are certified by both Microsoft and Apple and in 2023, we became a Microsoft Solutions Partner in the Modern Work discipline.
Whether you are looking to supplement your existing in-house IT staff or want a virtual IT department to support your business – use us.
We have the expert IT support you need – whenever and wherever you need it.
Trust us, you’re in safe hands.
Our Team
We are immensely proud of our people and the quality of expertise in our staff is unparalleled. They are friendly, hard-working, professional and operate with integrity. Every individual in our team is committed to providing an exceptional customer experience.
What Our Amazing Customers Are Saying About Us…
"Quick prompt service - thats the way I like it.
Thank you."
Steve, 17/12/24
"Ryan sorted our issue out very quickly"
Mick, 17/12/24
"Very prompt response. Thank you, Lynda.
Lynda, 17/12/24
"Fast response to a problem which was quickly resolved"
Sami, 19/12/24
"Quick response, very professional and a quick fix."
Luke, 18/12/24
"Ian is so patient and helpful. Very reassuring indeed."
Josephine, 18/12/24
Service KPIs For November 2024
Calls Answered Within
Calls Answered Within
9 Seconds
Average Initial Response
Average Initial Response
53 Minutes
Average Resolution Time
Average Resolution Time
221 Minutes
Same Day Resolution
Same Day Resolution
59.92%
Customer Retention
Customer Retention
100%
How Do We Compare
How Do We Compare
