Our fully resourced, UK based IT Helpdesk has nearly 30 experienced, qualified and responsive IT Support Engineers waiting to help you...
...With industry leading response and resolution times why not try us?
IT Helpdesk Services
Fundamentally, IT Support is a business decision, not a technical issue. Downtime costs money, time and reputation.
And if things go too wrong for too long then livelihoods, careers and businesses are on the line.
The real challenge isn’t in recognising the many business benefits of IT Support - it’s in choosing the IT Support partner best equipped to give you the kind of expert support and cast iron protection that you need.
Perfectly placed between the one-man band who lacks IT Support muscle and larger companies bound by size and impersonality, Pro-Networks deliver an assured blend of certified support, experience and expertise.
We’ve been providing IT Support and related services for more than 22 years and in that time have built a large and loyal customer base.
Our 99% customer retention rate says you’ll like the service you get.
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- All of our technical staff are Microsoft trained and certified
- We can help you with IT Support, VoIP Telephony and your Cyber Security needs - we are your one stop solution
- We have been serving businesses for over 22 years
- We do not tie our customers into long term, auto renewing contracts
- More than 70% of the support calls we receive are resolved the same day
If it’s a question of IT support, our multi-disciplined, Microsoft Certified team are sure to have the answer.
IT Support Solutions Designed Around You
So whether you’re looking to supplement your existing in-house IT staff or want a virtual IT department to support your business – use us.
We’ve got all the expert IT Support you need – whenever and wherever you need it.
Put simply – we know exactly what we’re doing.
Service KPIs For October 2024
Calls Answered Within
Calls Answered Within
9 Seconds
Average Initial Response
Average Initial Response
42 Minutes
Average Resolution Time
Average Resolution Time
190 Minutes
Same Day Resolution
Same Day Resolution
65.10%
Customer Retention
Customer Retention
100%
How Do We Compare
How Do We Compare
To Your IT Company?
What Our Amazing Customers Are Saying About Us…
"We received a very timely response from Antony, he fully understood our requirement and achieved it first time round. Good job."
Lynda, 13/11/24
"Thanks - Tom was fab super clear, super quick and I now know what I'm doing!"
Georgia, 12/11/24
"Sorted my issue really fast. Happy with the service!"
Danielle, 12/11/24
"Very quick response to request for help. Took control of laptop remotely and resolved problem immediately."
Stephen, 16/10/24
"Thanks for coming back to me straight away and sorting the problem Tom :)"
Sue, 22/10/24
"Thanks for sorting these issues so promptly."
Zoe, 19/11/24