Ian Phillips Pro-Networks
Position: Support Engineer
First year in IT: 2005
Joined Pro-Networks: 2020
Family: Wife and two boys
Hobbies: Cycling, Films, Cooking and Music
Best thing about Pro-Networks: The wide variety of work
Life's ambition: Own a ride on lawn mower
Dream job as a child: Puppeteer for Jim Henson’s Creature Shop

Colleagues

Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.