Ian Phillips Pro-Networks
Position: Support Engineer
First year in IT: 2005
Joined Pro-Networks: 2020
Family: Wife and two boys
Hobbies: Cycling, Films, Cooking and Music
Best thing about Pro-Networks: The wide variety of work
Life's ambition: Own a ride on lawn mower
Dream job as a child: Puppeteer for Jim Henson’s Creature Shop


Customer service KPI performance for July 2022

It support icon for engineer with headphones

Customers spoke to an IT engineer within 7 seconds.

IT support icon showing stopwatch

73.04% of support calls resolved same day.

IT support icon showing team

99.38% of customers retained our services.