Drew Hall - IT Helpdesk Administrator, Pro-Networks
Position: IT Helpdesk Administrator
First year in IT: 2002
Joined Pro-Networks: 2018
Family: Wife and 2 boys
Hobbies: My family
Best thing about Pro-Networks: The friendly atmosphere and willingness to help
Pets: Two Springer Spaniels
Life's ambition: To enjoy seeing my family grow up. It goes so fast.
Dream job as a child: To not need to have a Job and be able to see the world. Then reality kicked in when I was about 12 when I started working on a Saturday milk round. All downhill from then.


Customer service KPI performance for July 2022

It support icon for engineer with headphones

Customers spoke to an IT engineer within 7 seconds.

IT support icon showing stopwatch

73.04% of support calls resolved same day.

IT support icon showing team

99.38% of customers retained our services.