Pippa Pratley Pro-Networks
Position: Customer and Helpdesk Support
Joined Pro-Networks: 2020
Hobbies: Walking, running, gardening
Best thing about Pro-Networks: The people and the atmosphere – it’s always busy
Life's ambition: I always wanted to drive a digger and a fire engine and I have!

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Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.