Elliot Broomhall
Position: Support Engineer
First year in IT: 1998
Joined Pro-Networks: 2021
Family: Father, Mother & Brother
Hobbies: Watching the latest TV shows, Video Games, playing around with servers and learning new technology’s
Best thing about Pro-Networks: Working with a smaller group of individuals as you get to form a close relationship with them & Pizza Friday!!!
Pets: Dogs and Cats
Life's ambition: Don’t really have any currently, everything I’ve wanted to do I’ve done
Dream job as a child: Creating Video Games, until I found out what it was like at university


Customer service KPI performance for July 2022

It support icon for engineer with headphones

Customers spoke to an IT engineer within 7 seconds.

IT support icon showing stopwatch

73.04% of support calls resolved same day.

IT support icon showing team

99.38% of customers retained our services.