Marc Williams, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 2008
Joined Pro-Networks: 2011
Family: Yes
Hobbies: Old VW’s and Audi’s, Music and Playing Guitar.
Best thing about Pro-Networks: Harry's cheesy jokes.
Life's ambition: To make it to the other side, as unscathed as possible.
Dream job as a child: To be a train (too much Thomas The Tank Engine).


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.