Ian Street
Position: Support Engineer
First year in IT: 1998
Joined Pro-Networks: 2021
Family: Two grownup Sons
Hobbies: Elvis Presley and Liverpool
Best thing about Pro-Networks: Everyone gets on and are willing to help and support each other
Pets: I have a sprocker called Rolo
Life's ambition: To be the best dad I can be
Dream job as a child: I always wanted to be HGV driver


Customer service KPI performance for July 2022

It support icon for engineer with headphones

Customers spoke to an IT engineer within 7 seconds.

IT support icon showing stopwatch

73.04% of support calls resolved same day.

IT support icon showing team

99.38% of customers retained our services.