Ian Street
Position: Support Engineer
First year in IT: 1998
Joined Pro-Networks: 2021
Family: Two grownup Sons
Hobbies: Elvis Presley and Liverpool
Best thing about Pro-Networks: Everyone gets on and are willing to help and support each other
Pets: I have a sprocker called Rolo
Life's ambition: To be the best dad I can be
Dream job as a child: I always wanted to be HGV driver

Colleagues

Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.