Ryan Holmes - Pro-Networks
Position: Workshop Engineer
First year in IT: 2021
Joined Pro-Networks: 2021
Family: Mum, Dad & 3 Brothers
Hobbies: Gaming, Playing Guitar/Bass, Football & Running
Best thing about Pro-Networks: The work environment and the team
Pets: A black lab
Life's ambition: To keep learning and taking opportunities
Dream job as a child: Rockstar


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.