Anthony Russell Pro-Networks
Position: Support Engineer
First year in IT: 2003
Joined Pro-Networks: 2020
Family: Mum, Dad, Brother, Niece & Nephew
Hobbies: Football, F1, IT, Board Games, Crown Green Bowls, Coin Collecting
Best thing about Pro-Networks: The people who I work with. Knowing that you are helping people in their day-to-day work. Whatever it might be
Dream job as a child: Racing Driver


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.