Ray Hicks, IT Support Engineer, Pro-Networks
Position: Third Line & Project Team Leader
First year in IT: 2005
Joined Pro-Networks: 2005
Hobbies: Socializing, movies, music, air guns, gaming.
Best thing about Pro-Networks: The scenery changes and I’m never in the same place for too long, there is always a challenge ahead.
Pets: Two children.
Life's ambition: Stay happy.
Dream job as a child: Lego build tester.

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Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.