A first-choice provider of IT support for businesses across Cheshire

For more than 16 years

Pro-Networks has been the trusted IT support partner for businesses of every size and sector throughout Cheshire for over 16 years.

Pro-Networks employs one of the region’s most qualified and highly-accredited teams of experts that consistently delivers a full range of IT problem-solving, maintenance and support services for SMEs and larger businesses across Cheshire and beyond.

99% customer retention

It’s our IT know-how, our service standards and the fact that there are no contract lock-ins that have helped us achieve a customer retention rate of 99%.

Our IT service delivery and support is proactive: our advanced systems and remote monitoring mean that we can identify potential problems before they become a real issue.

Choices without contract lock-ins

Pro-Networks’ customers have choices: they can choose to call on Pro-Networks’ IT support as and when they need it, or opt instead for a comprehensive, outsourced IT support solution.

The total IT outsourcing option features a responsive IT problem-solving helpdesk which can be accessed by phone or on-line, and includes IT infrastructure maintenance and upgrades, remote monitoring, back-up and recovery services, replacement strategies and compliance support. We also offer a 24/7support option.

If you’re looking for certainty around your IT system’s efficiency, data security or compliance, talk to the team that gets IT and will get your IT sorted.

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We support a customer near you

We do the following so you can focus on your core business activities

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Report support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

Customer service KPI performance for November 2018

Customers spoke to an IT engineer within 18 seconds.

77.95% of support calls resolved same day.

100% of customers retained our services.

Satisfied customers...

We pride ourselves on making our clients feel looked-after, assured and satisfied.

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