Accredited, dependable, responsive

IT Support & Services for Cheshire businesses

With NO contract tie-in

A first-choice provider of IT support for businesses across Cheshire

For more than 16 years

Pro-Networks has been the trusted IT support partner for businesses of every size and sector throughout Cheshire for over 16 years.

Pro-Networks employs one of the region’s most qualified and highly-accredited teams of experts that consistently delivers a full range of IT problem-solving, maintenance and support services for SMEs and larger businesses across Cheshire and beyond.

99% customer retention

It’s our IT know-how, our service standards and the fact that there are no contract lock-ins that have helped us achieve a customer retention rate of 99%.

Our IT service delivery and support is proactive: our advanced systems and remote monitoring mean that we can identify potential problems before they become a real issue.

Choices without contract lock-ins

Pro-Networks’ customers have choices: they can choose to call on Pro-Networks’ IT support as and when they need it, or opt instead for a comprehensive, outsourced IT support solution.

The total IT outsourcing option features a responsive IT problem-solving helpdesk which can be accessed by phone or on-line, and includes IT infrastructure maintenance and upgrades, remote monitoring, back-up and recovery services, replacement strategies and compliance support. We also offer a 24/7support option.

If you’re looking for certainty around your IT system’s efficiency, data security or compliance, talk to the team that gets IT and will get your IT sorted.

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We support a customer near you

We do the following so you can focus on your core business activities

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Pro-active support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

Customer service KPI performance for January 2019

Customers spoke to an IT engineer within 15 seconds.

71.14% of support calls resolved same day.

99.28% of customers retained our services.

Satisfied customers...

We pride ourselves on making our clients feel looked-after, assured and satisfied.

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Case Study - ASH Group Ltd

Alan’s Skip Hire was formed over 25 years ago with the simple premise to provide a local, friendly and great value skip hire service across Cheshire, Flintshire, Wirral and surrounding areas.

After many successful years Alan’s Skip Hire has become a household name for many across the region, and in keeping with the traditional family values that the company had at its inception, Alan’s Skip Hire has grown into one of the most successful waste management businesses in the UK.

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Testimonial - G-Force Communications

"Each member of their team is highly trained, polite, and professional, and we don't and won't hesitate to recommend them to existing and prospective customers."

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Case Study - Kenney Moore Property Consultants

Howard Moore and Tim Kenney formed Kenney Moore in 1995 to provide expert advice to clients across the UK on all aspects of commercial property acquisition, disposal and management.
The Chester-based business - ‘We solve property problems for grown-ups’ - prides itself on delivering a dedicated and personal service to its clients.

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Case Study - Ellis Whittam

Cheshire-based Ellis Whittam provides employment law, HR and Health & Safety support services to employers of every size and from every sector throughout the UK. Established in 2004 by leading solicitor Mark Ellis, the business still operates to the same principles of quality, value and a personalised service that it was founded on.

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Case Study - Mackenzie Jones Solicitors

Mackenzie Jones are passionate about providing their clients with the best legal advice, guidance and support. Their story began in 2000, with offices in Chester, St Asaph, Prestatyn and Parc Menai, Bangor their client base stretches across Cheshire and the North Wales region. They have built up their business based on trust and results.