Pro-Networks regularly go above and beyond what I would expect from an IT Support Partner. They have taken the time to learn how our business works, what is important to us and have provided solutions to every challenge we have presented them with.
Tim Roberts, Club Secretary
Founded in 1884 and famous for its fantastic cup runs and signing international players, Tranmere Rovers Football Club successfully returned to the English Football League following a three year absence in May 2018 with a play-off final victory at Wembley Stadium.
Background
Pro-Networks has provided day-to-day IT support to the club since September 2004.
Services have included supplying new PCs, server and infrastructure upgrades, supporting the set up of a new ICT suite, introducing wireless connectivity for all the turnstiles, and upgrading the network in line with the extension and modernisation of the main stand and club shop.
More recently the Pro-Networks team helped develop and implement the infrastructure and connectivity solution at the club’s £multi-million Solar Campus training facility in Wallasey, Merseyside.
Solution
Pro-Networks prides itself on being more than just a service provider and by working closely in a consultative manner with Tranmere, we have been able to become an extension of the business rather than just another business partner.
From segmenting the network to allow journalists and the ICT suite access to the network in a protected ‘sandboxed’ area, to helping implement a meshed wireless network to connect all turnstiles for match day access, Pro-Networks continues to deliver reliable, sustainable and cost-effective systems.
All solutions have been researched and implemented to Tranmere’s exact requirements within budget and agreed timescales.
Outcome and Benefits
The level of innovation and creativity that we have been able to apply, and the length of our relationship with Tranmere Rovers effectively demonstrate how we strive understand and integrate with all our clients’ businesses and provide practical, real-world solutions to every unique customer challenge.
To find out how Pro-Networks can add value to you your IT performance, security and compliance, call 01244 535 527, or use our site contact form.
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
Latest Customer Feedback...
"Ian Street was very patient and explored every avenue before finding a solution to our problem. The office printer would like to extend it's appreciation as it was about to receive a good kickin."
Victoria, 26/03/25
"Excellent service and really helpful."
Danielle, 26/03/25
"Tom was really quick at getting back to me and solved my issue, thank you."
Lizzie, 26/03/25
Service KPIs For February 2025
Calls Answered Within
8 Seconds
Average Initial Response
45 Minutes
Average Resolution Time
196 Minutes
Same Day Resolution
60.04%
Customer Retention
100%
How Do We Compare
