Managed IT Support and Services for Wrexham Businesses

Remote 24/7 Network Monitoring & Pro-Active Management

Outsourced technical services

Your business depends on the IT infrastructure that enables your team to collaborate and communicate with team members, partners and customers. Monitoring how your network is performing and pro-actively keeping it in good shape is what we do, with a team of more than 20 Microsoft and Apple certified IT engineers.

Cyber Security services to keep you safe

As an IT support customer you can expect your Wrexham based business to benefit from a range of Cyber Security measures that will counter the threats every business is now exposed to on a daily basis.

If you are already partnered with another IT support company our Cyber Security experts are still able to provide a range of security services to safeguard your business from cyber threats.

You're protected, but not locked in

With 99% of customers retaining our services we won't stop you from leaving within your contract term. The contract you enter with us is there to give you confidence of what we will do for your business, not to lock you in.

We support a customer near you

IT Support Services

As a Wrexham based business you can benefit from an outsourced IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.

 

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Cyber Security Services

Technology

Hardware and software technologies provide excellent front-line defences against cyberattacks. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.

Compliance

The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for February 2019

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Customers spoke to an IT engineer within 13 seconds.

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69.65% of support calls resolved same day.

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98.54% of customers retained our services.

IT Support Case Studies

Pro-Networks regularly go above and beyond what I would expect from an IT Support Partner. They have taken the time to learn how our business works, what is important to us and have provided...

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At Click Consult getting value for money and an excellent ROI is at the heart of everything we do, and this is exactly what we get from Pro-Networks. To me they are not a ‘supplier’ but an...

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Customer Testimonials

Testimonial from Steve Everitt, Group IT Manager of Tradebe. "To sum up, Pro-Networks are always accommodating our diverse needs and we feel like they are a...read the full testimonial

Testimonial given by Shaun Ryan, Managing Director or Protive Security & Surveillance. This follows successfull implementation of new server and...read the full testimonial

Testimonial from Pete Jones, Chief Technology Officer, Ellis Whittam. Our client believes we have aided their rapid growth through technology change. We...read the full testimonial

Independently collected customer service feedback

Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ certified IT engineers

Cyber security expertise

Deep technical competence

Serving Wrexham businesses since 2002

Trusted by our customers

Call us on...

01244 526000

Use our site contact form

Email us...

info@pro-networks.co.uk

Ask for a quote
pro-networks gold trusted service award given by Feefo