Managed IT Support and Cyber Security for Wrexham Businesses

Remote 24/7 Network Monitoring & Pro-Active Management

Outsourced technical services

Your business depends on the IT infrastructure that enables your team to collaborate and communicate with team members, partners and customers. Monitoring how your network is performing and pro-actively keeping it in good shape is what we do, with a team of more than 20 Microsoft and Apple certified IT engineers.

Cyber Security services to keep you safe

As an IT support customer you can expect your Wrexham based business to benefit from a range of Cyber Security measures that will counter the threats every business is now exposed to on a daily basis.

If you are already partnered with another IT support company our Cyber Security experts are still able to provide a range of security services to safeguard your business from cyber threats.

You're protected, but not locked in

With 99% of customers retaining our services we won't stop you from leaving within your contract term. The contract you enter with us is there to give you confidence of what we will do for your business, not to lock you in.

We support a customer near you

Map of supported sites North West England and North Wales

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IT Support Services

As a Wrexham based business you can benefit from an outsourced IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.

 

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Cyber Security Services

Technology

Hardware and software technologies provide excellent front-line defences against cyberattacks. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.

Compliance

The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for March 2021

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Customers spoke to an IT engineer within 9 seconds.

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61.32% of support calls resolved same day.

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100.00% of customers retained our services.

IT Support Case Studies

Pro-Networks have been our IT partner for many years, they have proved themselves to be reliable, honest and most importantly knowledgeable.  We wouldn’t look anywhere else for our IT services.

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Having made the decision to move to Pro-Networks we were fully involved in the initial on-boarding process to complete a smooth transition to enable them to take over our day-to-day support. Their...

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We’ve been a Pro-Networks customer since early 2012. We’ve never looked elsewhere, nor have we wanted to and we’re really quite a demanding business in terms of service and quality. If I say that...

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Customer Testimonials

Testimonial from Dave Griffiths, a director of Sharples Group Ltd. This followed an issue with a main file server that was spotted by Pro-Networks and...read the full testimonial

Testimonial from Steve Everitt, Group IT Manager of Tradebe. "To sum up, Pro-Networks are always accommodating our diverse needs and we feel like they are a...read the full testimonial

NWP Electrical & Mechanical are one of the leading contractor’s in the UK.

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Independently collected customer service feedback

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Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ certified IT engineers

Cyber security expertise

Deep technical competence

Serving Wrexham businesses since 2002

Trusted by our customers

Call us on...

01244 526000

Let's talk

Email us...

info@pro-networks.co.uk

Ask for a quote
pro-networks gold trusted service award given by Feefo