IT support and services for the Wrexham business community...

For 15 years and with 99% customer retention.

Team Pro-Networks has been meeting the business IT support needs of the Wrexham business community for over 15 years: our 99% customer retention rate tells you that we’re good at what we do.

Highly qualified and experienced IT engineers

With one of the most qualified and highly accredited teams of experts anywhere in the region, Pro-Networks delivers reliable IT problem-solving and maintenance services for SMEs and larger businesses in all sectors across the wider Wrexham area.

Choices without contract lock-ins

We offer choices - without contract lock-ins. We can be the extension of your in-house IT team to add extra expertise and ease the load when we’re needed.

Alternatively, we give you a comprehensive outsourced IT support solution featuring a responsive IT problem-solving helpdesk accessed by phone or on-line, IT infrastructure maintenance and upgrades, remote monitoring, back-up and recovery services, replacement strategies and compliance. We also offer a 24/7 support option.

If you have any doubts about your IT system’s efficiency, data security or compliance, talk to the team that gets IT and will get your IT sorted.

Let's start talking

We support a site near you

We do the following so you can focus on your core business activities

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Report support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

Customer facing KPI peformance for October 2018

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Customers spoke to an IT engineer within 18 seconds.

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70.43% of IT issues were resolved same day.

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99.26% of customers retained our services.

Satisfied customers...

We pride ourselves on making our clients feel looked-after, assured and satisfied.

This is what they have to say….

 

Case Study - ASH Group Ltd

Alan’s Skip Hire was formed over 25 years ago with the simple premise to provide a local, friendly and great value skip hire service  across Cheshire, Flintshire, Wirral and surrounding areas.

After many successful years Alan’s Skip Hire has become a household name for many across the region, and in keeping with the traditional family values that the company had at its inception, Alan’s Skip Hire has grown into one of the most successful waste management businesses in the UK.

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Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.