Managed IT Support and Services for Wirral Businesses

Remote 24/7 Network Monitoring & Pro-Active Management

Outsourced technical services

Your business depends on the IT infrastructure that enables your team to collaborate and communicate with team members, partners and customers. Monitoring how your network is performing and pro-actively keeping it in good shape is what we excel at, with a team of more than 20 Microsoft and Apple certified IT engineers.

Cyber Security services to keep you safe

As an IT support customer you can expect your Wirral based business to benefit from a range of Cyber Security measures that will counter the threats every business is now exposed to on a daily basis.

If you are already partnered with another IT support company our Cyber Security experts are still able to provide a range of security services to safeguard your business from cyber threats.

We support a Wirral customer near you

You're protected, but not locked in

Contracts are a bind and who do they protect, really?  If you are happy with a service you are receiving why would you want to change?

This is our ethos and we would rather blind you with dazzling service than bind you into a lengthy, auto-renewing contract.

Despite not enforcing lengthy contracts we still enjoy over 99% customer retention.

Featured Wirral IT Support Case Study

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Tranmere Rovers FC

Pro-Networks have been providing the club with outsourced IT services since 2004. In the words of club secratary Tim Roberts "Pro-Networks regularly go above and beyond what I would expect from an IT Support Partner.  They have taken the time to learn how our business works, what is important to us and have provided solutions to every challenge we have presented them with."

More recently the Pro-Networks team helped develop and implement the infrastructure and connectivity solution at the club’s £multi-million Solar Campus training facility in Wallasey, Merseyside.

Read the full case study

IT Support Services

As a Wirral based business you can benefit from an outsourced IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.

 

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Cyber Security Services

Technology

Hardware and software technologies provide excellent front-line defences against cyberattacks. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.

Compliance

The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for April 2019

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Customers spoke to an IT engineer within 13 seconds.

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72.34% of support calls resolved same day.

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100% of customers retained our services.

IT Support Case Studies

Pro-Networks regularly go above and beyond what I would expect from an IT Support Partner. They have taken the time to learn how our business works, what is important to us and have provided...

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Having made the decision to move to Pro-Networks we were fully involved in the initial on-boarding process to complete a smooth transition to enable them to take over our day-to-day support. Their...

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At Click Consult getting value for money and an excellent ROI is at the heart of everything we do, and this is exactly what we get from Pro-Networks. To me they are not a ‘supplier’ but an...

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Customer Testimonials

A testimonial given by Gavin Sherriff, a director of G-Force Communications. We have been providing comprehensive IT support services to G-Force since 2010...read the full testimonial

Testimonial given via Feefo by Dave Woods, Finance Director of Warrington's Own Buses. Given via Feefo

read the full testimonial

Independently collected customer service feedback

Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ certified IT engineers

Cyber security expertise

Deep technical competence

Serving Wirral businesses since 2002

Trusted by our customers

Call us on...

01244 526000

Let's talk

Email us...

info@pro-networks.co.uk

Ask for a quote
pro-networks gold trusted service award given by Feefo