IT support and services for the Wirral business community...

For 15 years and with 99% customer retention.

Team Pro-Networks has been meeting the business IT support needs of the Wirral business community for over 15 years: our 99% customer retention rate tells you that we’re good at what we do.

Highly qualified and experienced IT engineers

With one of the most qualified and highly accredited teams of experts anywhere in the region, Pro-Networks delivers reliable IT problem-solving and maintenance services for SMEs and larger businesses in all sectors through Wirral.

Choices without contract lock-ins

We offer choices - without contract lock-ins. We can be the extension of your in-house IT team to add extra expertise and ease the load when we’re needed.

Alternatively, we give you a comprehensive outsourced IT support solution featuring a responsive IT problem-solving helpdesk accessed by phone or on-line, IT infrastructure maintenance and upgrades, remote monitoring, back-up and recovery services, replacement strategies and compliance. We also offer a 24/7 support option.

If you have any doubts about your IT system’s efficiency, data security or compliance, talk to the team that gets IT and will get your IT sorted.

Let's start talking

We support a site near you

We do the following so you can focus on your core business activities

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Report support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

Customer service KPI performance for November 2018

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Customers spoke to an IT engineer within 18 seconds.

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77.95% of support calls resolved same day.

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100% of customers retained our services.

Satisfied customers...

We pride ourselves on making our clients feel looked-after, assured and satisfied.

This is what they have to say….

 

Case Study - Click Consult

Located in North West England, Click Consult is a multi award-winning search marketing agency with a focus on organic (SEO) and paid search (PPC), with over 70 professionals employed and with a portfolio of over 60 clients from across the UK, Europe, Americas and Australia.

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Testimonial - Click Consult

"At Click Consult getting value for money and an excellent ROI is at the heart of everything we do, and this is exactly what we get from Pro-Networks. To me they are not a ‘supplier’ but an extension of our team, and the team have helped us with several projects and on-going support.”

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Case Study - Tranmere Rovers FC

Founded in 1884 and famous for its fantastic cup runs and signing international players, Tranmere Rovers Football Club successfully returned to the English Football League following a three year absence in May 2018 with a play-off final victory at Wembley Stadium.

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Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.