Pro-active IT Support and Services for North Wales Businesses

Assured by Remote 24/7 Network Monitoring & Management

IT support for North Wales businesses

We have been meeting the IT support needs of the North Wales business community since 2002. Our operations centre at Sandycroft, Flintshire, provides the perfect base from which to look after a growing client base across the wider Welsh economy.

Cyber Security for North Wales

Our North Wales IT support customers benefit from the Cyber Security services we have invested in, to combat the ever present real threat of cyber attacks that businesses need to guard against.

You're protected, but not locked in

Contracts are a bind and who do they protect, really?  If you are happy with a service you are receiving why would you want to change? This is our ethos and we would rather blind you with dazzling service than bind you into a lengthy, auto-renewing contract. Despite not enforcing lengthy contracts we still enjoy over 99% customer retention.

We support a site near you

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You choose the services you need

IT Support Services

As a North Wales based business you can benefit from an IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.

 

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Cyber Security Services

Technology

Hardware and software technologies provide excellent front-line defences against cyberattacks for North Wales businesses. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.

Compliance

The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for April 2019

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Customers spoke to an IT engineer within 13 seconds.

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72.34% of support calls resolved same day.

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100% of customers retained our services.

IT Support Case Studies

Pro-Networks has always been on hand to assist with all queries, whether big or small. I wouldn’t trust anyone else to look after our IT.

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At Click Consult getting value for money and an excellent ROI is at the heart of everything we do, and this is exactly what we get from Pro-Networks. To me they are not a ‘supplier’ but an...

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Pro-Networks is an extension of our IT Department and the synergy between us allows Ellis Whittam to call upon a spectrum of IT support and consultancy services.

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Customer Testimonials

Testimonial gratefully received from Bernard McCabe, MD of Dreamscape Solutions. Bernard appreciates that pro-networks provide IT support that resolves...read the full testimonial

Testimonial given via Feefo by Dave Woods, Finance Director of Warrington's Own Buses. Given via Feefo

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Independently collected customer service feedback

Reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ IT engineers

Serving North Wales since 2002

Trusted by our customers

Call us on...

01244 526000

Let's talk

Email us...

info@pro-networks.co.uk

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