Pro-active IT Support and Services for North Wales Businesses

Assured by Remote 24/7 Network Monitoring & Management

IT support for North Wales businesses

We have been meeting the IT support needs of the North Wales business community since 2002. Our operations centre at Sandycroft, Flintshire, provides the perfect base from which to look after a growing client base across the wider Welsh economy.

Cyber Security for North Wales

Our North Wales IT support customers benefit from the Cyber Security services we have invested in, to combat the ever present real threat of cyber attacks that businesses need to guard against.

You're protected, but not locked in

Contracts are a bind and who do they protect, really?  If you are happy with a service you are receiving why would you want to change? This is our ethos and we would rather blind you with dazzling service than bind you into a lengthy, auto-renewing contract. Despite not enforcing lengthy contracts we still enjoy over 99% customer retention.

We support a site near you

Map of supported sites North West England and North Wales

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Pro-Networks Flintshire Business Awards 2018

You choose the services you need

IT Support Services

As a North Wales based business you can benefit from an IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.

 

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Cyber Security Services

Technology

Hardware and software technologies provide excellent front-line defences against cyberattacks for North Wales businesses. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.

Compliance

The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.

IT Support Case Studies

From the go-live, the entire company have been impressed with the professionalism shown and the level of responsiveness.  It is as though Pro-Networks have looked after us for years. I am...

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Pro-Networks have always provided the right response, at the right time in the right way, and I trust them 100%.

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I’m not in the habit of writing testimonials but Pro-Networks have operated significantly above and beyond any contractual obligations throughout this whole process and I therefore have no hesitation in recommending...

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Customer Testimonials

Testimonial given by Laura Platt, Operations Manager, Calibre Control International Ltd. Supplied following server upgrade and migration of email services...read the full testimonial

Testimonial given via Feefo by Dave Woods, Finance Director of Warrington's Own Buses. Given via Feefo

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Testimonial given by Alan Reeves, Director of Search at Click Consult. As their outsourced IT department pro-networks are valued as part of their business...read the full testimonial

Independently collected customer service feedback

Reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ IT engineers

Serving North Wales since 2002

Trusted by our customers

Call us on...

01244 526000

Let's talk

Email us...

info@pro-networks.co.uk

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