IT support services you can trust
Enabling our North Wales customers to thrive
Without any contract lock-ins
We have been meeting the IT support needs of the North Wales business community since 2002. Our operations centre at Sandycroft, Flintshire, provides the perfect base from which to look after a growing client base across the wider Welsh economy.
Our North Wales IT support customers benefit from the Cyber Security services we have invested in, to combat the ever present real threat of cyber attacks that businesses need to guard against.
Contracts are a bind and who do they protect, really? If you are happy with a service you are receiving why would you want to change? This is our ethos and we would rather blind you with dazzling service than bind you into a lengthy, auto-renewing contract. Despite not enforcing lengthy contracts we still enjoy over 99% customer retention.
As a North Wales based business you can benefit from an IT support schedule that is tailored to your business needs and budget.
It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.
Hardware and software technologies provide excellent front-line defences against cyberattacks for North Wales businesses. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.
The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.
Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.
Customers spoke to an IT engineer within 9 seconds.
61.32% of support calls resolved same day.
100.00% of customers retained our services.
Pro-Networks is an extension of our IT Department and the synergy between us allows Ellis Whittam to call upon a spectrum of IT support and consultancy services.
Read the full case studyWe’ve been a Pro-Networks customer since early 2012. We’ve never looked elsewhere, nor have we wanted to and we’re really quite a demanding business in terms of service and quality. If I say that...
Read the full case studyHaving made the decision to move to Pro-Networks we were fully involved in the initial on-boarding process to complete a smooth transition to enable them to take over our day-to-day support. Their...
Read the full case studyTestimonial given by Laura Platt, Operations Manager, Calibre Control International Ltd. Supplied following server upgrade and migration of email services...read the full testimonial
Testimonial given via Feefo by Dave Woods, Finance Director of Warrington's Own Buses. Given via Feefo
read the full testimonialPro-Networks Ltd
Network House
St Ives Way
Sandycroft
Deeside
CH5 2QS
General: info@pro-networks.co.uk
Support: support@pro-networks.co.uk
Accounts: accounts@pro-networks.co.uk
01244 535527
01244 526000
