Welcome To Pro-Networks
Welcome To Pro-Networks
We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.
If you need support, please call 01244 535527 (option 1)
For sales, please call 01244 535527 (option 2)
Please click below to find out more about our core services...
What Our Amazing Customers Are Saying About Us…
"Super quick and efficient fixing my issue. Thank you."
Leah, 16/01/25
"Great Service and lovely to talk with Tom who was most helpful. Thank you."
Christine, 14/01/25
"Very happy with the support provided. Consistently very good."
Mark, 15/01/25
"Fast, efficient, just plain awesome :-)"
Sarah, 16/01/25
"Stuart was very patient with me, very helpful and knowledgeable. He understood the problem straight away and resolved it really quickly."
Beth, 14/01/25
"As always quick and friendly"
Jane, 16/01/25
Service KPIs For December 2024
Calls Answered Within
Calls Answered Within
9 Seconds
Average Initial Response
Average Initial Response
47 Minutes
Average Resolution Time
Average Resolution Time
223 Minutes
Same Day Resolution
Same Day Resolution
61.94%
Customer Retention
Customer Retention
100%
How Do We Compare
How Do We Compare
To Your IT Company?
Great Reasons To Talk To Us
Great Reasons To Talk To Us
Customer First Culture
Microsoft Certified Solutions Partner
Established Over 20 Years
20+ Qualified Microsoft Engineers
99% Customer Retention
Industry Leading Service KPIs
We only partner with the best, please find some of our partners below...
Are You Ready For PCI DSS v4.0
PCI DSS v4.0 comes into force on 31st March 2025 and there are some big changes. Read our blog to find out what you need to do...
Compliance Update - Q4 2024
When Data Protection Really Is a Matter of Life and Death - Read on to find out how the MOD and the PSNI were both fined by the ICO...
Secure IT Recycling : Free, Convenient, and Environmentally Friendly
Pro-Networks offers its customers a free of charge, secure IT recycling service.
Read on to find out how to take advantage of this service...
Pro-Networks : Committed to creating a greener future for all
At Pro-Networks, we are dedicated to sustainability and environmental responsibility. Our commitment extends beyond delivering exceptional products and services.
Read on to find out more...