Skip to main content

Welcome To Pro-Networks

We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.

If you need support, please call 01244 535527 (option 1)

For sales, please call 01244 535527 (option 2)

Your Business IT Support, VoIP Telephony and Cyber Security Specialists

Please click below to find out more about our core services...

What Our Amazing Customers Are Saying About Us…

"We received a very timely response from Antony, he fully understood our requirement and achieved it first time round. Good job."

Lynda, 13/11/24

"Thanks - Tom was fab super clear, super quick and I now know what I'm doing!"

Georgia, 12/11/24

"Sorted my issue really fast. Happy with the service!"

Danielle, 12/11/24

"Very quick response to request for help. Took control of laptop remotely and resolved problem immediately."

Stephen, 16/10/24

"Thanks for coming back to me straight away and sorting the problem Tom :)"

Sue, 22/10/24

"Thanks for sorting these issues so promptly."

Zoe, 19/11/24

Service KPIs For October 2024

Calls Answered Within

KPI - Time To Answer

9 Seconds

Average Initial Response

KPI - Response

42 Minutes

Average Resolution Time

KPI - Resolution

190 Minutes

Same Day Resolution

KPI - Same Day Resolution

65.10%

Customer Retention

KPI - Customer Retention

100%

How Do We Compare

KPI - Question Mark

To Your IT Company?

Great Reasons To Talk To Us

Customer First Culture

Microsoft Certified Solutions Partner

Established Over 20 Years

20+ Qualified Microsoft Engineers

99% Customer Retention

Industry Leading Service KPIs

Call Us On

01244 526 000

Email Us On

info@pro-networks.co.uk

We only partner with the best, please find some of our partners below...

Microsoft Solutions Partner
Halo
Cisco
Dell

Secure IT Recycling : Free, Convenient, and Environmentally Friendly

Pro-Networks offers its customers a free of charge, secure IT recycling service. Read on to find out how to take advantage of this service...

Pro-Networks : Committed to creating a greener future for all

At Pro-Networks, we are dedicated to sustainability and environmental responsibility. Our commitment extends beyond delivering exceptional products and services. Read on to find out more...

Phishing As A Service - Why 2FA Isnt Enough...

Researchers have uncovered a sophisticated phishing marketplace, the ONNX Store, which provides cybercriminals with advanced tools to hijack Microsoft 365 accounts.

Microsoft Admits No Guarantee of Sovereignty of Data

Microsoft raised eyebrows recently when it announced it could not guarantee the sovereignty of UK data - Read on to find out what this means for you...
x

 

To speak to an engineer call

01244 535527

Start a remote support session by clicking the button below.

Remote Support

Login to the Helpdesk by clicking the following button.

Helpdesk Login