Been let down by your IT?
If your IT provider has let you down, we can step in quickly, help you regain control of your systems and keep your business running.
WHAT WE SORT OUT FIRST
Admin access - Microsoft 365, devices, servers and firewalls back under your control.
Domain and email - Confirm your business owns its domain and DNS.
Backups and security - Check your data is protected and close obvious gaps.
Since 2002
Serving local businesses
34 people
Including 20 engineers
Employee owned
Since 2022
Local
Based in Sandycroft
Has your IT provider left you exposed?
When a business relies on one person or a very small provider for its IT, problems start quickly if that support stops. If any of these sound familiar, we can help.
You can't get hold of your IT provider, or calls and emails go unanswered.
Nobody knows the admin passwords for Microsoft 365 or your hardware.
You're not sure who controls your website domain or email settings.
You don't know if your backups are running, or where they are.
Take back control of your IT
Your systems and data belong to your business. Our first job is to make sure you can access and manage them.
Regain admin access
We help you recover administrator access to Microsoft 365, devices, servers and network equipment, working with Microsoft and your suppliers where needed.
Secure your domain and email
We find out where your domain is registered, who controls it and make sure your business owns it.
Check your backups and security
We confirm your data is being backed up and look for gaps that leave you open to a cyber attack.
Document everything
You get a clear record of your systems, licences and accounts, so you're never left in the dark again.
Service KPIs for September 2026
Customer Retention
100%
Average Initial Response
29 Minutes
Same Day Resolution
57% - All Tickets
Calls Answered Within
8 Seconds
How it works
Call us
Tell us what's happened and what you need help with most urgently.
We visit
We come to see you are review your systems, access and backups.
Clear quote
We send a written quote setting out the work and the cost.
You approve, we start
Once you've accepted the quote, we get to work and bring you on board.
Why local businesses choose Pro-Networks
A team, not one person
With 20 engineers and a dedicated in-house cyber security team, your support never depends on a single individual.
Owned by our employees
Pro-Networks has been employee owned since 2022, so the people looking after your IT have a real stake in doing it well.
Local engineers
We support businesses across Chester, North Wales, Cheshire, Wirral, Warrington and Wrexham from our base in Sandycroft.
Service you can check
We publish our support performance every month on our website, including how quickly we answer calls and respond to tickets.
