Managed IT Support for Chester Businesses

With Remote 24/7 Network Monitoring & Pro-Active Management

Support tailored to your needs

We’re immensely proud to be providing expert IT support services to a business community that we’re so much a part of.  Chester is our home city and it matters to us that the work we do with our many local clients helps them perform and compete that much more effectively knowing that their IT infrastructure and systems will continue to perform reliably and sustainably, regardless of the demands put on them. The potential cost of operating inefficient IT systems in terms of disruption, lost time, lost data and lost profit can be devastating.  We’re proud to be playing our part in addressing that threat within the Chester economy.

Cyber Security services to keep you safe

As an IT support customer you can expect your Chester based business to benefit from a range of Cyber Security measures that will counter the threats every business is now exposed to on a daily basis. Even if you do not retain us for your IT support our Cyber Security experts are still able to provide a range of security services to help your business to be safe from cyber threats.

We support a Chester customer near you

IT Support Services

As a Chester based business you can benefit from an IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.


Learn more

Cyber Security Services


Hardware and software technologies provide excellent front-line defences against cyberattacks. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.


The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

Learn more

Customer service KPI performance for February 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 13 seconds.

IT support icon showing stopwatch

69.65% of support calls resolved same day.

IT support icon showing team

98.54% of customers retained our services.

Chester IT Support Case Studies

Pro-Networks is an extension of our IT Department and the synergy between us allows Ellis Whittam to call upon a spectrum of IT support and consultancy services.

Read the full case study

Pro-Networks have always provided the right response, at the right time in the right way, and I trust them 100%.

Read the full case study

Pro-Networks has always been on hand to assist with all queries, whether big or small. I wouldn’t trust anyone else to look after our IT.

Read the full case study

Chester Customer Testimonials

Testimonial provided by ASH Group who have been receiving IT support services from us from day one of pro-networks being formed. As well as the the full testimonial

Testimonial from Steve Everitt, Group IT Manager of Tradebe. "To sum up, Pro-Networks are always accommodating our diverse needs and we feel like they are the full testimonial

Independently collected customer service feedback

Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ certified IT engineers

Cyber security expertise to keep you safe

Serving Chester businesses since 2002

Trusted by our customers

Call us on...

01244 526000

Use our site contact form

Email us...

Feefo trusted service award badge 2019 white background