Managed IT Support and Services for Chester Businesses

Remote 24/7 Network Monitoring | Pro-Active Management | Robust IT Security

Support tailored to your needs

We’re immensely proud to be providing expert IT support services to a business community that we’re so much a part of.  Chester is our home city and it matters to us that the work we do with our many local clients helps them perform and compete that much more effectively knowing that their IT infrastructure and systems will continue to perform reliably and sustainably, regardless of the demands put on them. The potential cost of operating inefficient IT systems in terms of disruption, lost time, lost data and lost profit can be devastating.  We’re proud to be playing our part in addressing that threat within the Chester economy.

Cyber Security services to keep you safe

As an IT support customer you can expect your Chester based business to benefit from a range of Cyber Security measures that will counter the threats every business is now exposed to on a daily basis. Even if you do not retain us for your IT support our Cyber Security experts are still able to provide a range of security services to help your business to be safe from cyber threats.

We support customers near you

Map of supported sites North West England and North Wales

IT Support Services

As a Chester based business you can benefit from an IT support schedule that is tailored to your business needs and budget.

It is always about what is right for your business. We can become your outsourced IT department or we can operate as part of your internal IT team.


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Cyber Security Services


Hardware and software technologies provide excellent front-line defences against cyberattacks. We help you to understand the different threats and to deploy the most appropriate technologies for your business, risks and budget.


The best cyber defences are multi-layered. Compliance to applicable standards such as CyberEssentials and GDPR enforces professional rigour in the use, design and maintenance of your network, and is widely recognised as being extremely effective in combating cybercrime.

Staff training

Careless or uninformed staff facilitate over half of cybercrime, and over a third of cybercrime depends on phishing or social engineering elements that directly target staff. Educating staff to identify threats and to operate defensively is paramount.

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Customer service KPI performance for October 2023

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Customer calls answered within 7 seconds.

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74.95% of support calls resolved same day.

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99.91% of customers retained our services.

Chester IT Support Case Studies

Pro-Networks have always provided the right response, at the right time in the right way, and I trust them 100%.

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Pro-Networks is an extension of our IT Department and the synergy between us allows Ellis Whittam to call upon a spectrum of IT support and consultancy services.

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Pro-Networks has always been on hand to assist with all queries, whether big or small. I wouldn’t trust anyone else to look after our IT.

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Customer Testimonials

Testimonial given by Tim Roberts, Club Secretary of Tranmere Rovers FC. Tim thanks pro-networks for being an IT partner that regularly goes above and the full testimonial

Testimonial given by Laura Platt, Operations Manager, Calibre Control International Ltd. Supplied following server upgrade and migration of email the full testimonial

Independently collected customer service feedback

Good reasons to talk to us...

Customer first culture

Microsoft Partner

20+ certified IT engineers

Cyber security expertise to keep you safe

Serving Chester businesses since 2002

Trusted by our customers

Call us on...

01244 526000

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How securely is your business protected?

Find out by completing our quick and simple cyber security questionnaire. It is completely free. We will send you the results for your review so that you can benefit from our insights