IT Support Chester

We support a customer near you

IT services to match your needs

We’re immensely proud to be providing expert IT support services to a business community that we’re so much a part of.  Chester is our home city and it matters to us that the work we do with our many local clients helps them perform and compete that much more effectively knowing that their IT infrastructure and systems will continue to perform reliably and sustainably regardless of the demands put on them. The potential cost of operating inefficient IT systems in terms of disruption, lost time, lost data and lost profit can be devastating.  We’re proud to be playing our part in addressing that threat within the Chester economy.

Microsoft and Apple Expertise

Our service desk is manned by microsoft and apple accredited support technicians who resolve user and technical support issues efficiently and speedily, minimising the impact on our client's business operations.

We do the following so you can focus on your core business activities

Pro-active monitoring of servers

Pro-active monitoring of internet connections

Pro-active monitoring of anti-virus

Pro-active monitoring of 3rd party renewals

Pro-active monitoring of email flow

Pro-active backup monitoring

Telephone task logging

Customer portal and email task logging

Remote support for servers

Report support for desktop PCs and laptops

Server patch & update management

Pro-active monitoring of other network devices

Customer service KPI performance for November 2018

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Customers spoke to an IT engineer within 18 seconds.

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77.95% of support calls resolved same day.

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100% of customers retained our services.

Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.

Our customers speak for us...

The sectors we work in know no boundaries. Throughout the Chester business landscape and beyond, the expertise of the Pro-Networks is applied on a daily basis to ensure the well-being and optimum performance and reliability of every size and complexity of IT systems in business ranging from waste management and visitor destinations, to the medical and legal professions and the public sector.

It’s not just what you do for a client that matters, it’s how you make that client feel, and we pride ourselves on making our clients feel looked-after, assured and satisfied. 

This is what they have to say….

 

Case Study - ASH Group Ltd

Alan’s Skip Hire was formed over 25 years ago with the simple premise to provide a local, friendly and great value skip hire service  across Cheshire, Flintshire, Wirral and surrounding areas.

After many successful years Alan’s Skip Hire has become a household name for many across the region, and in keeping with the traditional family values that the company had at its inception, Alan’s Skip Hire has grown into one of the most successful waste management businesses in the UK.

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Case Study - Kenney Moore Property Consultants

Howard Moore and Tim Kenney formed Kenney Moore in 1995 to provide expert advice to clients across the UK on all aspects of commercial property acquisition, disposal and management.
The Chester-based business - ‘We solve property problems for grown-ups’ - prides itself on delivering a dedicated and personal service to its clients.

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Case Study - Ellis Whittam

Cheshire-based Ellis Whittam provides employment law, HR and Health & Safety support services to employers of every size and from every sector throughout the UK. Established in 2004 by leading solicitor Mark Ellis, the business still operates to the same principles of quality, value and a personalised service that it was founded on.

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Case Study - Mackenzie Jones Solicitors

Mackenzie Jones are passionate about providing their clients with the best legal advice, guidance and support.  Their story began in 2000, with offices in Chester, St Asaph, Prestatyn and Parc Menai, Bangor their client base stretches across Cheshire and the North Wales region. They have built up their business based on trust and results.

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Testimonial - Kayes Jewellers

"Pro-Networks always give me straightforward advice and I never feel I am being ‘sold’ by them.  They understand the needs of my business and work with me to achieve my goals while keeping one eye on my budgets. We were recommended to Pro-Networks by a business customer and I would have no hesitation in recommending them on to anyone – they are a great company to work with."

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Let's start talking

Ensuring you get the support your business needs can start with a simple phone call. We're here to help.