Looking for 1st Class IT Support?
Your search ends here!
With nearly 30 IT pros just 5 miles from Chester city centre, we deliver fast, reliable IT support to businesses in Chester, Cheshire and North Wales.
And we make switching to us super-easy!
Proactive IT Support and Services for Your Business
IT Support That Works
When your systems crash, every second costs you money. That's why businesses trust our experienced IT Support Engineers to deliver swift, effective solutions that get you back online fast.
Since 2002, we've been the lifeline for businesses across Chester, Cheshire and North Wales, operating from our Sandycroft offices with one mission: your success.
We don't just fix problems – we prevent them. Our investment in cutting-edge technology and continuous team development means you get unparalleled support that transforms IT from a headache into your competitive advantage.
Ready to experience what exceptional really means?
IT Support for businesses across Chester, Cheshire and North Wales – we've got you covered, and we've got your back!
Latest Customer Feedback...
"Ian was patient and incredibly efficient. He handled the ticket with ease and left me feeling very assured."
Paul, 11/09/25
"As always, Mark took the time to investigate and sort the issue out. Thanks."
Paul, 11/09/25
"Incredibly patient support from Drew as ever during a bit of a crisis with the ethernet cables. Thanks again."
James, 10/09/25
"Helpful and speedy - thank you."
Leah, 10/09/25
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
True Partnership Beats Binding Contracts Every Time
Tired of being trapped by rigid agreements that put providers first? We believe exceptional service should keep you, not legal fine print.
While our competitors lock you into rigid agreements, we do something revolutionary: we earn your loyalty every single day. No hidden clauses. No penalty fees. No strings attached.
Here's our bold promise – if we're not delivering outstanding value, you can walk away! But here's the reality: over 99% of our customers choose to stay year after year.
Why? Because when you experience genuine partnership built on trust, transparency, and results that exceed expectations, you've found something worth keeping.
Experience the freedom of choice with the security of excellence – fully protected, never imprisoned.
Hear from Andrew Foley Jones, Director at Mackenzie Jones Solicitors, as he shares their 25-year partnership with Pro-Networks. Andrew explains how we've supported their growth from 5 employees to over 30 staff across three offices through proactive IT support and exceptional daily service.
Watch this testimonial to understand why Andrew confidently recommends Pro-Networks for businesses across the region.
Read the full case study here.
IT Support Services - Keeping Your Business Running
Your Technology Should Be Your Competitive Edge, Not Your Biggest Headache
From industry-leading expertise to our lightning-fast IT Helpdesk, we've mastered everything you need to dominate the complexities of modern technology. Whether it's unleashing the Cloud's full potential, implementing bulletproof Network Monitoring & Management, optimizing Microsoft 365 Licensing and Support, deploying rock-solid Backup and Disaster Recovery solutions, or supercharging your Internet Connectivity – we transform IT from problem to profit.
Here's the moment of truth: Compare our Service KPIs with what you're currently experiencing. We're confident the difference will shock you.
Ready to stop settling? Click here and discover how we turn technology into your unfair advantage.
Cut the Cord – Work from Anywhere Without Missing a Beat
Why chain yourself to a desk when business happens everywhere? Pro-Networks unleashes your team with VoIP solutions that deliver seamless communication freedom.
We specialise in cutting-edge setup, maintenance, and optimisation that transforms how you work. No more office prison – just crystal-clear calls that follow you everywhere.
Here's your liberation: Multiple provider choices mean one professional number works on any device, anywhere. Beach, coffee shop, or client site – you're always connected and always professional.
Cyber Security Services - Keeping Your Business Safe
Hackers Don't Care About Your Size – They Care About Stealing Your Money & Data
Cybercriminals strike without warning, targeting any business that makes themselves available. Cyber security isn't just complex – it's a minefield where one wrong step costs everything.
Thousands of threat variants emerge daily, each more sophisticated than the last. The endless security options feel overwhelming because they are.
Here's the brutal truth: While you're drowning in strategies, technologies, certifications and training choices, hackers are already planning their next move against businesses just like yours.
Pro-Networks
Powering Dee Radio Group for Over 20 Years!
Since the inception of Dee 106.3, Pro-Networks has been the trusted IT partner for Dee Radio Group. For over two decades, we’ve been at the heart of their technological evolution, from providing their very first servers to ensuring seamless upgrades over the years.
Our expertise has kept Dee connected and ahead of the curve with top-notch connectivity solutions, Microsoft 365 integration, and a smooth transition to the cloud.
Service KPIs for August 2025
Calls Answered Within
9 Seconds
Average Initial Response
59 Minutes
Same Day Resolution
53.23%
Customer Retention
100%
Free Cyber Security Vulnerability Report
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