Pro-Networks has always been on hand to assist with all queries, whether big or small. I wouldn’t trust anyone else to look after our IT.
Anna Mills Morgan, Solicitor
Mackenzie Jones are passionate about providing their clients with the best legal advice, guidance and support. Their story began in 2000, with offices in Chester, St Asaph, Prestatyn and Parc Menai, Bangor their client base stretches across Cheshire and the North Wales region. They have built up their business based on trust and results. They are accredited by the Law Society and have been awarded their LEXCEL Quality Mark, demonstrating best practice management standards.
Find our more about Mackenzie Jones here : www.macjones.com
Case Study : Leap Migration
Background
The Pro-Networks and Mackenzie Jones relationship began in 2003 and we have helped with all aspects of the firms IT since then. More recently we have helped migrate Mackenzie Jones from a remote desktop hosted case management solution to LEAP. The advantages of LEAP over the existing case management solution were many and included improved efficiency, productivity and mobility. The migration to the new solution required a change in the way this business operated and this was project managed by Pro-Networks.
Solution
Pro-Networks were involved at an early stage with LEAP and Mackenzie Jones and identified that the existing RDS solution would not work with LEAP. We assisted with the case management data migration and introduced a new suite of computers designed to allow the company to benefit fully from the advantages of their new case management solution. As a preferred LEAP IT Partner we were able to advise, assist and oversee the project to completion within agreed timescales and budgets
Outcome
The advantages since migrating to LEAP for Mackenzie Jones are many – increased mobility on multiple devices, less paper, seamless email integration between Outlook and LEAP, faster and easier search capabilities and form automation to name a few.
If you would like to find out how Pro-Networks can help you make the switch to LEAP please do not hesitate to get in touch!
Other Services Provided
IT Support, Infrastructure Refresh, Hardware Support, Migration Services, IT Strategy, Collaborative Relationship
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Latest Customer Feedback...
"Great service and very helpful. Everything was explained in detail and my issue was solved."
Felipe, 02/07/25
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Jane, 02/07/25
"Ryan has simply been awesome..."
Gerald, 01/07/25
"Fab as always, many thanks Lucy."
Jane, 01/07/25
Service KPIs For May 2025
Calls Answered Within
8 Seconds
Average Initial Response
35 Minutes
Average Resolution Time
186 Minutes
Same Day Resolution
63.70%
Customer Retention
99.80%
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