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  • Inventya - Case Study

Inventya approached us to help improve their IT Infrastructure & Device Management. Find out how we helped them with Policy Updates, Autopilot, Secure Score, Microsoft Defender & Iimproved Device Management.

Client: Inventya

Industry: Technology

Project Overview

Inventya approached us with the need to enhance their IT infrastructure and device management. Their previous IT setup had several restrictions that hindered their operations. Our goal was to streamline their IT processes, improve security, and ensure seamless device management.

Challenges

  • The existing IT setup had numerous restrictions within Intune, limiting the end-users' ability to perform their tasks efficiently.
  • There was a need to review and update IT policies regularly to keep up with the evolving business requirements.
  • Ensuring a secure and compliant environment for all devices and applications.

Solutions Implemented

1 - Policy Review and Updates

  • Conducted a thorough review of existing IT policies and made necessary updates to align with the current business needs.
  • Implemented new policies to enhance security and compliance.
  • Implemented device-compliant based conditional access.

2 - App Package for Autopilot Deployment

  • Updated the app package for Autopilot deployment to ensure that all necessary applications are automatically installed on new devices. 

3 - Secure Score Review

  • Conducted a secure score review and implemented measures to increase Inventya's secure score, thereby enhancing their overall security posture. 

4 - Defender for Office Deployment

  • Deployed Microsoft Defender for Office to provide advanced threat protection for their email and collaboration tools. 

5 - Device Management

  • Unpicked the restrictions within Intune to allow end-users to perform their tasks without unnecessary limitations.
  • Set up Apple Business Management and integrated it with Microsoft accounts for single sign-on.
  • Deployed full MDM (Mobile Device Management) for both Apple iOS and macOS devices, ensuring that all devices are managed and secured through Intune.
  • Enable BYOD for all devices, allowing users the flexibility to use what they want but within the set compliance of the business.
  • Implemented Autopilot for Windows devices to streamline the setup and configuration process. 

Results

  • Improved IT policy management and regular reviews to ensure alignment with business needs.
  • Enhanced security posture with a higher secure score and advanced threat protection.
  • Seamless device management with full MDM deployment for Apple and Windows devices.
  • Increased efficiency and productivity for end-users by removing unnecessary restrictions.

Client Feedback

Inventya has expressed its delight with the improvements made to their IT infrastructure. The monthly meetings, to review and discuss IT-related policies, have been particularly beneficial in maintaining a secure and efficient environment.

 

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Latest Customer Feedback...

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Service KPIs For February 2025

Calls Answered Within

KPI - Time To Answer

8 Seconds

Average Initial Response

KPI - Response

45 Minutes

Average Resolution Time

KPI - Resolution

196 Minutes

Same Day Resolution

KPI - Same Day Resolution

60.04%

Customer Retention

KPI - Customer Retention

100%

How Do We Compare

KPI - Question Mark

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