Case Study - Click Consult

Click Consult team photo

IT Support that's an extension of the Click Consult team

What our customer says...

"At Click Consult getting value for money and an excellent ROI is at the heart of everything we do, and this is exactly what we get from Pro-Networks. To me they are not a ‘supplier’ but an extension of our team, and the team have helped us with several projects and on-going support.”

Alan Reeves, Director of Search

Customer Profile

Located in North West England, Click Consult is a multi award-winning search marketing agency with a focus on organic (SEO) and paid search (PPC), with over 70 professionals employed and with a portfolio of over 60 clients from across the UK, Europe, Americas and Australia.

The agency also provide a range of other services, including content marketing, outreach, social media marketing and conversion rate optimisation (CRO), as well as international and multilingual search marketing. Click is a Premier Google Partner, featured in the Recommended Agency Register (RAR) and is a Bing Select Partner.

Click counts two Drum Search Awards, a UK Agency Award and a Northern Digital Award amongst its recent accolades, and also ranks within both RAR's and Econsultancy's 'Top 100 Digital Agencies' and Prolific North's 'Top 50 Digital Agencies'.  For more info on Click please visit their website – www.click.co.uk

Background

Click approached Pro-Networks in March 2017 when researching alternative solutions to their current in-house IT structure. As part of their review they were keen to understand the range of potential outsourcing options available in the market.  IT companies had been approached who suggested replacing their existing IT infrastructure, without taking the time to understand their needs.  Pro-Networks differed by offering a consultative approach which resonated well with Click’s ethos.

Solution

Pro-Networks performed an onsite IT audit of the current IT estate and made recommendations that would make the network more robust and efficient by repurposing, as opposed to replacing, existing hardware.  Onsite servers were rebuilt in situ with minimal interruption to the business and the entire infrastructure is now managed remotely by Pro-Networks.  A new wireless network has been introduced giving guests access to the internet, but not the network.  Quarterly account reviews take place at Click’s offices where support, service and strategies are discussed and implementation agreed.

Outcome

Moving from a dedicated onsite resource to an outsourced partner need not be a turbulent process.  By working closely with Click, Pro-Networks have helped make sure the transition has been a smooth one.  Having access to a certified, highly skilled, customer focused team at the fraction of the cost of a dedicated onsite resource has benefited Click by providing greater security, improved visibility and improved service efficiencies while delivering cost savings.