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Systems Engineer (3nd line)

Due to continued expansion, Pro-Networks is looking for experienced 3rd Line IT engineers to join our Support Team, providing support both remotely and at our customers’ premises.

Main duties will include:

  • To take 1st/2nd/3rd support requests and to log them on our helpdesk system.
  • To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated, whilst maintaining an accurate task record in our helpdesk system
  • Proactively help resolve 1st/2nd/3rd line tickets where required
  • To participate in infrastructure installation, hardware refresh and other projects as occasion demands
  • Installation of new equipment and software at customer premises.



  • Minimum of 2 years proven experience working in a 3rd line position (Required)
  • Candidate must hold the MCSE Microsoft accreditations (Required)
  • Experience of working for a Managed Service Provider (Desirable)
  • Thorough knowledge of current IT technology including (but not limited to):
    • Microsoft Server - All versions
    • Microsoft desktops OS XP – Windows 10
    • MS Active Directory
    • DNS
    • Microsoft Exchange - All versions
    • Office 365/Azure
    • Server Virtualisation (HyperV / VMware)
    • LAN/WAN (routers, switches, firewall)
    • Dell/HP Server Hardware
    • Different Type of storage infrastructures
    • Backup and DR technologies (experience of ShadowProtect and BackupExec products is desirable).


Nice to Have

  • Experience with SharePoint management and support.


The position will be both challenging and rewarding for the right candidate.