Systems Engineer (2nd line)

Due to continued expansion, Pro-Networks is looking for experienced 2nd Line IT engineers to join our Support Team, providing support both remotely and at our customers’ premises.

Main duties will include:

• To take 1st and 2nd line support requests and to log them on our helpdesk system.
• To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system
• Proactively help resolve support tickets as required
• To participate in infrastructure installation, hardware refresh and other projects as occasion demands
• Installation of new equipment and software at customer premises.

Requirements

• Minimum of 2 years proven experience working in a 2nd line position (Required)
• Candidate must hold one of the following Microsoft accreditations MCSA or MCSE. (Required)
• Knowledge of working for a Managed Service Provider (Desirable)
• Thorough knowledge of current IT technology including (but not limited to):
• Microsoft Server 2003 - 2012
• Microsoft desktop PC OS XP – Windows 10
• Microsoft Active Directory
• DNS
• Microsoft Exchange 2007 - 2013
• Microsoft Office 365
• Server Virtualisation (HyperV and VMware)
• LAN/WAN (routers, switches, firewall)
• High level desktop support skills
• Backup technologies (experience of ShadowProtect and BackupExec products is desirable).

Nice to Have

• Experience with SharePoint management and support.

The position will be both challenging and rewarding for the right candidate.