Case Study - G-Force Communications

G-Force Communications team outside offices

Better IT network and backup solutions

What our customer says...

"Each member of their team is highly trained, polite, and professional, and we don't and won't hesitate to recommend them to existing and prospective customers."

Gavin Sherriff, Director

Customer Profile

G-Force Communications was established in 2005 as an independent business to business communications specialist offering a bespoke consultancy service to their customers in order to provide products and solutions that save their customers time and money.

Their success story is their “5 star” account management service which all customers appreciate and aim to provide the “best service, advice and assistance” at all times.

G-Force Communications 5 Star Account Management

Background

G-Force Communications became a customer of Pro-Networks in February 2010 and we have supported their nine strong team in all aspects of their IT since then.  Our relationship is slightly out of the norm here though as G-Force are not only a customer, they are also a supplier of ours too.  Even more than this G-Force Communications are amongst a very small list of preferred suppliers than Pro-Networks recommend to our customers.

Collaboration

G-Force have helped our customers with telephone systems (both on and off premise), mobile phone contracts and 4G connectivity sims and vehicle tracking and fuel management solutions.

Similarly we have been introduced to their customers to help resolve IT issues that the current IT company may have been unable to resolve or to simply offer a more proactive IT solution where there wasn’t one before.

 

Mutual benefits

Playing to your own strengths and knowing when to call in reinforcements is a part of what makes this partnership work – we specialise in IT support and Cyber Security and G-Force know that when their customers need help, we have the resource and expertise to deliver.  Having worked together on so many projects it would be easy to understand how customers sometimes fail to see where one company ends and the other one starts.  Working together we are able to resolve mutual customer enquires faster and more competitively than working within unknown partners.

G-Force regularly host well attended “open days” where both existing and prospective customers can meet their suppliers – whether than be Pro-Networks giving GDPR / Cyber Security advice or TomTom demonstrating their latest products.

Pro-Networks presenting at a G-Force Communications educational event

What G-Force say

“We have been a customer of Pro-Networks since 2010 and are grateful for the 1st class IT advice, service and support provided to us over the years.  We were recommended to Pro-Networks by numerous clients we have in common and invited them to provide an no obligation IT review.  Long standing issues were resolved at the first meeting where is was quickly decided we should become a customer ourselves.
Each member of their team is highly trained, polite, and professional, and we don’t and won’t hesitate to recommend them to existing and prospective customers.

Pro-Networks are one of our key referral partners as our services are intrinsically linked.  We are proud to be both a customer and supplier.”

The future

In addition to the collaboration both parties enjoy and benefit from G-Force Communications know they have an IT partner they can depend on.  With both companies being at the leading edge of technology in their respective fields we are able to support and supplement each other and each other’s customers.  2019 will see Pro-Networks refresh significant parts of the infrastructure at G-Force and assist with a migration to the cloud of their in-house CRM system.

Good reasons to talk to us...

Customer first culture

Microsoft Gold Partner

20+ certified IT engineers

Cyber security expertise

Deep technical competence

Serving Warrington businesses since 2002

Trusted by our customers

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01244 526000

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Email us...

info@pro-networks.co.uk

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pro-networks gold trusted service award given by Feefo