Welcome To Pro-Networks
Welcome To Pro-Networks
We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.
If you need support, please call 01244 535527 (option 1)
For sales, please call 01244 535527 (option 2)
Please click below to find out more about our core services...
What Our Amazing Customers Are Saying About Us…
"Perfection."
Chloe, 04/02/25
"Quick response, and all sorted within a very quick time."
Dave, 04/02/25
"Always a pleasure to speak to Ian and the team."
Nicky, 03/02/25
"Lucy was a great help and was able to sort out the issue straight away."
Leon, 04/02/25
"Great Service. Tom got me up and running very promptly."
Andrew, 03/02/25
"Ian dealt with my problem promptly with a helpful and friendly manner."
Kevin, 31/01/25
Service KPIs For January 2025
Calls Answered Within
Calls Answered Within
8 Seconds
Average Initial Response
Average Initial Response
34 Minutes
Average Resolution Time
Average Resolution Time
185 Minutes
Same Day Resolution
Same Day Resolution
63.28%
Customer Retention
Customer Retention
100%
How Do We Compare
How Do We Compare
To Your IT Company?
Great Reasons To Talk To Us
Great Reasons To Talk To Us
Customer First Culture
Microsoft Certified Solutions Partner
Established Over 20 Years
20+ Qualified Microsoft Engineers
99% Customer Retention
Industry Leading Service KPIs
We only partner with the best, please find some of our partners below...
PCI DSS : 12 Steps To Compliance
This is our suggested 12-step plan to help you become compliant with the new PCI DSS 4.0 standard, if you process or store cardholder data in your network.
Are You Ready For PCI DSS v4.0
PCI DSS v4.0 comes into force on 31st March 2025 and there are some big changes. Read our blog to find out what you need to do...
Compliance Update - Q4 2024
When Data Protection Really Is a Matter of Life and Death - Read on to find out how the MOD and the PSNI were both fined by the ICO...
Secure IT Recycling : Free, Convenient, and Environmentally Friendly
Pro-Networks offers its customers a free of charge, secure IT recycling service.
Read on to find out how to take advantage of this service...