Welcome To Pro-Networks
We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.
If you need support, please call 01244 535527 (option 1)
For sales, please call 01244 535527 (option 2)
Please click below to find out more about our core services...
Great Reasons To Talk To Us
We answer the phone in seconds
Our initial response time is incredible
Our resolution time smashes industry norms
99% customer retention despite ZERO contracts
YOUR needs are OUR priority
Switching To Us Is Super-Easy
Latest Customer Feedback...
"Great service as usual - thanks Drew"
Andrew, 08/05/25
"Super fast service, thank you."
Haydn, 07/05/25
"Great work - fast response."
Jay, 07/05/25
"Speedy response thank you!"
Carolyn, 07/05/25
Service KPIs For April 2025
Calls Answered Within
8 Seconds
Average Initial Response
31 Minutes
Average Resolution Time
199 Minutes
Same Day Resolution
61.40%
Customer Retention
99.65%
How Do We Compare
To Your IT Company?
Recent Blog Posts
Sophisticated Payment Scam Alert: How Our Team Spotted What Anti-Spam Missed
We have always advocated that when it comes to cybersecurity, the first line of defence is user common sense. Read on to find out a real-world example of a sophisticated scam that landed in our inbox...
Lessons from the Marks and Spencer Cyber Attack
The Cyber attack that has cripped M&S in April 2025 is a wake up call for all businesses to take cybersecurity seriously. Read on to find out what we can learn from this...
AI in Cybersecurity: How Hackers and Defenders Are Embracing AI
AI enhances cybersecurity on both sides: hackers use it for faster, more convincing attacks while defenders employ it to detect threats and automate responses. Strong security fundamentals remain essential.
AI Hallucinations
When AI presents its answers to you with such conviction, you may feel safe in trusting what it presents to you.
Read on to find out why you might want to fact-check it first...