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Welcome To Pro-Networks

We are an established IT Support, VoIP Telephony and Cyber Security Services company located just outside the historic city of Chester.

If you need support, please call 01244 535527 (option 1)

For sales, please call 01244 535527 (option 2)

Please click below to find out more about our core services...

Great Reasons To Talk To Us

We answer the phone in seconds check

Our initial response time is incredible check

Our resolution time smashes industry norms check

99% customer retention despite ZERO contracts check

YOUR needs are OUR priority check

Switching To Us Is Super-Easy

Latest Customer Feedback...

"Awesome."
Richard, 16/04/25

"Excellent Service, Mark was very helpful and sorted all my queries."
Danielle, 15/04/25

"Instant fix of my issue...."
David, 15/04/25

"Great service and very helpful. Thank you."
Sarah, 15/04/25

Service KPIs For March 2025

Calls Answered Within

Calls Answered Within Seconds

8 Seconds

Average Initial Response

Average Initial Response

39 Minutes

Average Resolution Time

Average Resolution Time

217 Minutes

Same Day Resolution

Same Day Resolutio

64.79%

Customer Retention

Customer Retention

99.87%

How Do We Compare

How Do We Compare To Your IT Company

To Your IT Company?

Recent Blog Posts

AI Hallucinations

When AI presents its answers to you with such conviction, you may feel safe in trusting what it presents to you. Read on to find out why you might want to fact-check it first...

Identity Theft Detection & Response (ITDR) In Real Life (IRL)

Read how a real life security breach was avoided earlier today due to Business Armour.

Digital Deception The Risks of Email Scams on Your Mobile Device

Discover why mobile devices are prime targets for email scams in today's digital age and learn how to protect yourself from cyber threats.

PCI DSS : 12 Steps To Compliance

This is our suggested 12-step plan to help you become compliant with the new PCI DSS 4.0 standard, if you process or store cardholder data in your network.
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