IT support and cyber security for Liverpool businesses
We answer calls in seconds and acknowledge issues in minutes. As one employee-owned team, we handle both your IT and your defences, with no fixed-term contract holding you in.
Serving more than 200 businesses across Liverpool and the North West.
Cyber Essentials Plus Certified ISO 9001 Certified Microsoft Solutions Partner | Security Employee-Owned
100%
Customer Retention
43 Minutes
Average Initial Response
58%
Tickets Resolved Same Day
8 Seconds
Calls Answered Within
Service KPIs, August 2026
One company, two specialist teams
At most IT providers, the same engineer who fixes your laptop also decides whether your security is good enough. We split that in two: one team handles support, a separate team handles security.
IT Support
20 engineers on the team
- Helpdesk and remote fixes, from engineers who know your setup, not a call centre reading from a script
- On-site engineers for hardware, networking and office moves, whenever a job can't be sorted remotely
- Network monitoring and management, so problems get caught before your team even notices them
- Microsoft 365 licensing, migration and ongoing support, handled entirely for you
- Fixed price or minutes-based contracts, whichever suits how your business actually works
Business Armour
A dedicated cyber security team
- 24/7/365 monitoring of your devices, network and Microsoft 365 accounts
- Security awareness training, including simulated phishing tests for your team
- Email filtering to stop scams and malware before they reach an inbox
- Dark web monitoring, catching leaked company passwords before someone else finds them.
- A free Gap Analysis to show you exactly where you stand, no obligation
Why Liverpool businesses choose Pro-Networks
Twenty-four years in business and four years as employee owned - every engineer on the team has a genuine stake in getting it right for you.
Serving Liverpool businesses since 2002, Employee-owned since 2022
No external shareholders to satisfy. The people answering your call have a stake in the outcome.
Response measured in minutes
Average initial response of 43 minutes and calls answered inside 8 seconds, tracked and published monthly.
Same-day resolution
58% of tickets closed the same day they're raised, with the rest tracked openly until they're done.
Supporting more than 200 local businesses
Many of them supported for ten years or more. Retention sits above 99% year-on-year.
Microsoft Solutions Partner : Security
Backed by Cyber Essentials Plus and ISO 9001 certification, checked and renewed, not a one-off badge.
Contract flexibility
Fixed price or minutes-based support, no lock-in. You stay because it works, not because you have to.
Ready to talk?
Book a no-obligation 30-minute call about your IT, whenever suits you.
Or speak to us directly, Monday to Friday 8am to 6pm
Recent Customer Feedback...
"Thanks for the fast response to this request All working fine now."
Colette, 04/09/26
"Quick response as always."
Della, 03/09/26
"Ian fixed it straight away. No waiting, no lost time. Just a professional at work. Thank you Ian and P-N. It doesn't get better than this."
Edward, 03/09/26
"Awesome."
Julian, 02/09/26
Local to Liverpool, based across the water
Our engineers work out of Deeside, less than an hour from Liverpool city centre just off the end of the M56. We support businesses across Merseyside as part of our wider North West patch.
If a job needs someone on site, we're close enough to get there the same day, and most issues never need a site visit at all: they're picked up and fixed remotely by an engineer who already knows your setup.
