Testimonial - G-Force Communications

"Each member of their team is highly trained, polite, and professional, and we don't and won't hesitate to recommend them to existing and prospective customers."

Client: Gavin Sherriff, Director
G-Force Communications Logo

Having been a customer of Pro-Networks since 2010 I've decided that it's time we expressed in writing our gratitude for all the 1st class IT advice, service and support provided to G-Force Communications Ltd over the years.

We originally moved to Pro-Networks because our previous IT provider were unable to resolve an issue with our server without it being upgraded. As we were already supplying our services to Pro-Networks and we'd heard numerous recommendations from clients we had in common, we invited them to provide a no obligation IT review.

During the review they quickly discovered that our existing server was still under warranty so immediately set the wheels in motion to have it repaired before eventually upgrading it some 2 years later.

As you'd expect our relationship has developed greatly over the years, whereby they now support 14x computers, provide anti-virus software, an offsite back-up service, Microsoft office 365, and meet all our new hardware requirements.

They operate a ticketing system for support and we subscribe to an agreed annual allowance. This method is regularly reviewed and very transparent, but most of our service needs are met over the phone within 5 minutes as its IT engineers taking the calls, which is fantastic!

Each member of their team is highly trained, polite, and professional, and we don't and won't hesitate to recommend them to existing and prospective customers.

Pro-Networks are one of our key referral partners as our services are intrinsically linked and we are proud to be both a customer and supplier.

Keep up the great work!

What other customers have to say...

"I need an honest, constructive response from my IT support provider and that’s precisely what I get from Pro-Networks. They have always provided the right response, at the right time in the right way, and I trust them 100%."

Tim Kenney, Partner

"As a large scale operation with a great reliance on technology and IT to perform our daily tasks, it is essential to have a reliable IT Support Team in place. Pro-Networks have been an invaluable asset over the many years we have used their services. They understand our business which is vital to our future plans, and they provide ideal solutions to a variety of IT issues."

Neil Hassall, Group Managing Director

"We’ve been a Pro-Networks customer since early 2012. We’ve never looked elsewhere, nor have we wanted to and we’re really quite a demanding business in terms of service and quality.

If I say that something is urgent, they deal with it. Carl has even delivered things to us next morning if we needed it.

The Pro-Networks team’s customer service and responsiveness are outstanding. They always go above and beyond to make sure the customer is happy."

Laura Platt, Operations Manager