Zoe Langmead, Financial Controller, Pro-Networks
Position: Finance
First year in IT: 1984
Joined Pro-Networks: 2016
Home Town: Chester
Family: Two sons and partner.
Hobbies: Family, spectator sport, cricket scoring, rowing admin, handcrafts, theatre, opera.
Best thing about Pro-Networks: Friendly people, varied role brings fresh challenges every day. Unlimited tea and coffee.
Life's ambition: To be happy.
Dream job as a child: Prime minister.

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Customer service KPI performance for October, 2019

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Customers spoke to an IT engineer within 14 seconds.

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70.30% of support calls resolved same day.

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99.31% of customers retained our services.