Zig Kruschke, IT Support Manager, Pro-Networks
Position: Support Team Manager
First year in IT: 1985
Joined Pro-Networks: 2009
Home Town: Wrexham
Family: Five children and five grandchildren.
Hobbies: Photography & Music.
Best thing about Pro-Networks: Encouraged to develop.
Pets: Two american bulldogs.
Dream job as a child: Car mechanic.


Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.