Toby Brookes - Consultant Engineer, Pro-Networks
Position: Consultant Engineer
First year in IT: 1997
Joined Pro-Networks: 2018
Home Town: Glyn Ceiriog
Family: Wife & two children
Hobbies: My family, camping and time at the beach
Best thing about Pro-Networks: Teamwork and great atmosphere
Pets: One cat
Life's ambition: Be happy and watching my family grow up
Dream job as a child: Inventor or Palaeontologist


Customer service KPI performance for August 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 12 seconds.

IT support icon showing stopwatch

70.79% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.