Stan Harden, IT Technician, Pro-Networks
Position: Workshop Technician
First year in IT: 1985
Joined Pro-Networks: 2002
Home Town: Paignton
Hobbies: Fixing & recycling electronics.
Best thing about Pro-Networks: I am fortunate that my hobby is my work!
Life's ambition: Surviving it!
Dream job as a child: Working with my hands in electronics.

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Customer service KPI performance for April 2019

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Customers spoke to an IT engineer within 13 seconds.

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72.34% of support calls resolved same day.

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100% of customers retained our services.