Sarah Birch, Financial Controller, Pro-Networks
Position: Finance
Joined Pro-Networks: 2009
Home Town: Roydon, Norfolk
Family: Partner, Son and Daughter
Hobbies: Travelling, cooking, walking.
Best thing about Pro-Networks: The people and the atmosphere.
Life's ambition: To buy a place abroad, to escape with British winters.
Dream job as a child: Shoe designer.


Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.