Richard Byrne, IT Customer Account Manager, Pro-Networks
Position: Customer Account Manager
First year in IT: 1987
Joined Pro-Networks: 2017
Home Town: Accrington, Lancs.
Family: Wife, Son, Daughter and 3 Grandchildren.
Hobbies: Restoring old cars, Painting & Sketching, Walking and watching most Sports.
Best thing about Pro-Networks: The People and the new challenges constantly being thrown up.
Pets: English Springer Spaniel.
Life's ambition: To travel around the world.
Dream job as a child: Becoming an Astronaut, but the ability of the brain and the quality of the eyesight soon put paid to that.


Customer service KPI performance for August 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 12 seconds.

IT support icon showing stopwatch

70.79% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.