Richard Byrne, IT Customer Account Manager, Pro-Networks
Position: Customer Account Manager
First year in IT: 1987
Joined Pro-Networks: 2017
Home Town: Accrington, Lancs.
Family: Wife, Son, Daughter and 3 Grandchildren.
Hobbies: Restoring old cars, Painting & Sketching, Walking and watching most Sports.
Best thing about Pro-Networks: The People and the new challenges constantly being thrown up.
Pets: English Springer Spaniel.
Life's ambition: To travel around the world.
Dream job as a child: Becoming an Astronaut, but the ability of the brain and the quality of the eyesight soon put paid to that.

Colleagues

Customer service KPI performance for April 2019

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Customers spoke to an IT engineer within 13 seconds.

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72.34% of support calls resolved same day.

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100% of customers retained our services.