Pete Grice, IT Support Engineer, Pro-Networks
Position: 3rd Line Support Engineer
First year in IT: 2006
Joined Pro-Networks: 2018
Family: Wife and 3 kids
Hobbies: Running, gaming and fast cars.
Pets: Feels like an entire zoo.
Life's ambition: Just enjoy life and be happy!
Dream job as a child: Power Ranger


Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.