Neil Mathershaw
Position: Support Engineer
First year in IT: 2001
Joined Pro-Networks: 2020
Family: Son
Hobbies: IT, Gym, Football, Films, Gaming, Running and Music
Best thing about Pro-Networks: Opportunity to learn and develop in an enjoyable atmosphere
Pets: Dog (Lhasa Apso) called George
Life's ambition: To be happy and successful
Dream job as a child: F1 Driver


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.