Matt Waddell, IT Support Engineer, Pro-Networks
Position: Senior Engineer
First year in IT: 1998
Joined Pro-Networks: 2003
Family: Wife, daughter and two sons.
Hobbies: Binging on box sets and studying for certifications.
Best thing about Pro-Networks: Each day is different, it keeps working here fresh and enjoyable.
Pets: Two cats.
Life's ambition: To live a happy life and retire early.
Dream job as a child: To work for the Police.

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Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.