Martin Jedras, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 1993
Joined Pro-Networks: 2012
Home Town: Pentre
Family: Wife, Son and Daughter.
Hobbies: Entertaining my kids!
Best thing about Pro-Networks: Colleagues and clients.
Life's ambition: To be a millionaire
Dream job as a child: Superhero or Giant Robot controller.


Customer service KPI performance for September 2020

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Customers spoke to an IT engineer within 16 seconds.

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65.17% of support calls resolved same day.

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99.35% of customers retained our services.