Martin Jedras, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 1993
Joined Pro-Networks: 2012
Home Town: Pentre
Family: Wife, Son and Daughter.
Hobbies: Entertaining my kids!
Best thing about Pro-Networks: Colleagues and clients.
Life's ambition: To be a millionaire
Dream job as a child: Superhero or Giant Robot controller.


Customer service KPI performance for August 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 12 seconds.

IT support icon showing stopwatch

70.79% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.