Mark Braithwaite, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 2007
Joined Pro-Networks: 2013
Home Town: Wrexham
Family: Parents, Brother and Nephews.
Hobbies: Gym & mountain hiking.
Life's ambition: Gave up on getting taller, so now its to be as successful as I can to support my family.
Dream job as a child: Door to Door Charity collection – I was very young and assumed they kept the money, collecting it in the tins for themselves. A DJ later on.

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Customer service KPI performance for March 2019

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Customers spoke to an IT engineer within 13 seconds.

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74.84% of support calls resolved same day.

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100% of customers retained our services.