Marc Williams, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 2008
Joined Pro-Networks: 2011
Home Town: Chester
Family: Yes
Hobbies: Old VW’s and Audi’s, Music and Playing Guitar.
Best thing about Pro-Networks: Harry's cheesy jokes.
Life's ambition: To make it to the other side, as unscathed as possible.
Dream job as a child: To be a train (too much Thomas The Tank Engine).


Customer service KPI performance for August 2020

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Customers spoke to an IT engineer within 23 seconds.

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65.51% of support calls resolved same day.

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100.00% of customers retained our services.